Person Served Satisfaction Survey

In order to improve the quality of our services, we would like to receive direct feedback about how satisfied you are with the services Vinfen provides. Please indicate your satisfaction level by selecting the option that best describes your satisfaction with the areas listed below. We encourage you to include written comments at the end of this survey.

Listening to persons served and their support networks has always been important to us. Your feedback will help us better serve people like you!

1.What site are you responding for?(Required.)

2.With my level of involvement in deciding what services I need/want to participate in while receiving care coordination services(Required.)

I am extremely dissatisfied

I am dissatisfied

I am satisfied

I am very satisfied

I am extremely satisfied

N/A

3.With the resources, services and supports identified to help meet my needs(Required.)

I am extremely dissatisfied

I am dissatisfied

I am satisfied

I am very satisfied

I am extremely satisfied

N/A

4.With the respect staff show me(Required.)

I am extremely dissatisfied

I am dissatisfied

I am satisfied

I am very satisfied

I am extremely satisfied

N/A

5.With the concern and care staff show me(Required.)

I am extremely dissatisfied

I am dissatisfied

I am satisfied

I am very satisfied

I am extremely satisfied

N/A

6.With the help I get from staff to change and grow(Required.)

I am extremely dissatisfied

I am dissatisfied

I am satisfied

I am very satisfied

I am extremely satisfied

N/A

7.With how staff listen and help me learn new things(Required.)

I am extremely dissatisfied

I am dissatisfied

I am satisfied

I am very satisfied

I am extremely satisfied

N/A

8.With how staff show respect for my language and culture(Required.)

I am extremely dissatisfied

I am dissatisfied

I am satisfied

I am very satisfied

I am extremely satisfied

N/A

9.With how my interest in engaging in community-based activities is being addressed(Required.)

I am extremely dissatisfied

I am dissatisfied

I am satisfied

I am very satisfied

I am extremely satisfied

N/A

10.With the different ways I can get help(Required.)

I am extremely dissatisfied

I am dissatisfied

I am satisfied

I am very satisfied

I am extremely satisfied

N/A

11.That staff have helped me make positive changes in my life(Required.)

I am extremely dissatisfied

I am dissatisfied

I am satisfied

I am very satisfied

I am extremely satisfied

N/A

12.With how participating in care coordination services has made me more connected to my behavioral health providers.(Required.)

I am extremely dissatisfied

I am dissatisfied

I am satisfied

I am very satisfied

I am extremely satisfied

N/A

13.With how participating in care coordination services has made me more connected to my medical providers(Required.)

I am extremely dissatisfied

I am dissatisfied

I am satisfied

I am very satisfied

I am extremely satisfied

N/A

14.With my current level of involvement in my health(Required.)

I am extremely dissatisfied

I am dissatisfied

I am satisfied

I am very satisfied

I am extremely satisfied

N/A

16.Do you have any other comments, questions, or concerns?

Person Served Satisfaction Survey - Integrated Care