Massachusetts Restaurant Owner/Operator Survey

This survey is intended to collect feedback on the Massachusetts' restaurant industry from the perspective of Massachusetts restaurant owners and operators. Individual responses will be kept anonymous.

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* 1. Name (Optional)

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* 2. E-mail address (Optional)

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* 3. Restaurant Name(s) (Optional)

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* 4. Restaurant locations(s) - zip code

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* 5. Type of restaurant(s)

Fine dining

Casual sit-down

Quick Service or Fast-casual

Fast food

Other (please specify)

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* 6. Meal periods served (select all that apply)

Breakfast

Lunch

Dinner

Late Night

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* 7. How many years has the restaurant been in operation?

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* 8. How many years of experience do you have in the restaurant industry?

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* 9. How many full-time employees do you have?

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* 10. How many part-time employees do you have?

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* 11. Please rate the following statements: (1=Strongly Disagree, 10=Strongly Agree)

	1 - Strongly Disagree	2	3	4	5	6	7	8	9	10 - Strongly Agree	N/A
The number of restaurants in my region has reached or is about to reach a saturation point.	The number of restaurants in my region has reached or is about to reach a saturation point. 1 - Strongly Disagree	The number of restaurants in my region has reached or is about to reach a saturation point. 2	The number of restaurants in my region has reached or is about to reach a saturation point. 3	The number of restaurants in my region has reached or is about to reach a saturation point. 4	The number of restaurants in my region has reached or is about to reach a saturation point. 5	The number of restaurants in my region has reached or is about to reach a saturation point. 6	The number of restaurants in my region has reached or is about to reach a saturation point. 7	The number of restaurants in my region has reached or is about to reach a saturation point. 8	The number of restaurants in my region has reached or is about to reach a saturation point. 9	The number of restaurants in my region has reached or is about to reach a saturation point. 10 - Strongly Agree	The number of restaurants in my region has reached or is about to reach a saturation point. N/A
My business is healthier and more profitable now than it was five years ago.	My business is healthier and more profitable now than it was five years ago. 1 - Strongly Disagree	My business is healthier and more profitable now than it was five years ago. 2	My business is healthier and more profitable now than it was five years ago. 3	My business is healthier and more profitable now than it was five years ago. 4	My business is healthier and more profitable now than it was five years ago. 5	My business is healthier and more profitable now than it was five years ago. 6	My business is healthier and more profitable now than it was five years ago. 7	My business is healthier and more profitable now than it was five years ago. 8	My business is healthier and more profitable now than it was five years ago. 9	My business is healthier and more profitable now than it was five years ago. 10 - Strongly Agree	My business is healthier and more profitable now than it was five years ago. N/A
The business climate in Massachusetts for restaurants has improved over the past five years.	The business climate in Massachusetts for restaurants has improved over the past five years. 1 - Strongly Disagree	The business climate in Massachusetts for restaurants has improved over the past five years. 2	The business climate in Massachusetts for restaurants has improved over the past five years. 3	The business climate in Massachusetts for restaurants has improved over the past five years. 4	The business climate in Massachusetts for restaurants has improved over the past five years. 5	The business climate in Massachusetts for restaurants has improved over the past five years. 6	The business climate in Massachusetts for restaurants has improved over the past five years. 7	The business climate in Massachusetts for restaurants has improved over the past five years. 8	The business climate in Massachusetts for restaurants has improved over the past five years. 9	The business climate in Massachusetts for restaurants has improved over the past five years. 10 - Strongly Agree	The business climate in Massachusetts for restaurants has improved over the past five years. N/A
It is easier to maintain a restaurant in Massachusetts now than it was when I started my business.	It is easier to maintain a restaurant in Massachusetts now than it was when I started my business. 1 - Strongly Disagree	It is easier to maintain a restaurant in Massachusetts now than it was when I started my business. 2	It is easier to maintain a restaurant in Massachusetts now than it was when I started my business. 3	It is easier to maintain a restaurant in Massachusetts now than it was when I started my business. 4	It is easier to maintain a restaurant in Massachusetts now than it was when I started my business. 5	It is easier to maintain a restaurant in Massachusetts now than it was when I started my business. 6	It is easier to maintain a restaurant in Massachusetts now than it was when I started my business. 7	It is easier to maintain a restaurant in Massachusetts now than it was when I started my business. 8	It is easier to maintain a restaurant in Massachusetts now than it was when I started my business. 9	It is easier to maintain a restaurant in Massachusetts now than it was when I started my business. 10 - Strongly Agree	It is easier to maintain a restaurant in Massachusetts now than it was when I started my business. N/A
It is easier to open a new restaurant now than it was when I started my business.	It is easier to open a new restaurant now than it was when I started my business. 1 - Strongly Disagree	It is easier to open a new restaurant now than it was when I started my business. 2	It is easier to open a new restaurant now than it was when I started my business. 3	It is easier to open a new restaurant now than it was when I started my business. 4	It is easier to open a new restaurant now than it was when I started my business. 5	It is easier to open a new restaurant now than it was when I started my business. 6	It is easier to open a new restaurant now than it was when I started my business. 7	It is easier to open a new restaurant now than it was when I started my business. 8	It is easier to open a new restaurant now than it was when I started my business. 9	It is easier to open a new restaurant now than it was when I started my business. 10 - Strongly Agree	It is easier to open a new restaurant now than it was when I started my business. N/A
It is easier to access funding now for a restaurant business than it was five years ago.	It is easier to access funding now for a restaurant business than it was five years ago. 1 - Strongly Disagree	It is easier to access funding now for a restaurant business than it was five years ago. 2	It is easier to access funding now for a restaurant business than it was five years ago. 3	It is easier to access funding now for a restaurant business than it was five years ago. 4	It is easier to access funding now for a restaurant business than it was five years ago. 5	It is easier to access funding now for a restaurant business than it was five years ago. 6	It is easier to access funding now for a restaurant business than it was five years ago. 7	It is easier to access funding now for a restaurant business than it was five years ago. 8	It is easier to access funding now for a restaurant business than it was five years ago. 9	It is easier to access funding now for a restaurant business than it was five years ago. 10 - Strongly Agree	It is easier to access funding now for a restaurant business than it was five years ago. N/A
The licensing process required to open and maintain a restaurant is straight-forward and efficient.	The licensing process required to open and maintain a restaurant is straight-forward and efficient. 1 - Strongly Disagree	The licensing process required to open and maintain a restaurant is straight-forward and efficient. 2	The licensing process required to open and maintain a restaurant is straight-forward and efficient. 3	The licensing process required to open and maintain a restaurant is straight-forward and efficient. 4	The licensing process required to open and maintain a restaurant is straight-forward and efficient. 5	The licensing process required to open and maintain a restaurant is straight-forward and efficient. 6	The licensing process required to open and maintain a restaurant is straight-forward and efficient. 7	The licensing process required to open and maintain a restaurant is straight-forward and efficient. 8	The licensing process required to open and maintain a restaurant is straight-forward and efficient. 9	The licensing process required to open and maintain a restaurant is straight-forward and efficient. 10 - Strongly Agree	The licensing process required to open and maintain a restaurant is straight-forward and efficient. N/A
The Legislature in Massachusetts fully understands the issues facing the restaurant industry and is proactively addressing them.	The Legislature in Massachusetts fully understands the issues facing the restaurant industry and is proactively addressing them. 1 - Strongly Disagree	The Legislature in Massachusetts fully understands the issues facing the restaurant industry and is proactively addressing them. 2	The Legislature in Massachusetts fully understands the issues facing the restaurant industry and is proactively addressing them. 3	The Legislature in Massachusetts fully understands the issues facing the restaurant industry and is proactively addressing them. 4	The Legislature in Massachusetts fully understands the issues facing the restaurant industry and is proactively addressing them. 5	The Legislature in Massachusetts fully understands the issues facing the restaurant industry and is proactively addressing them. 6	The Legislature in Massachusetts fully understands the issues facing the restaurant industry and is proactively addressing them. 7	The Legislature in Massachusetts fully understands the issues facing the restaurant industry and is proactively addressing them. 8	The Legislature in Massachusetts fully understands the issues facing the restaurant industry and is proactively addressing them. 9	The Legislature in Massachusetts fully understands the issues facing the restaurant industry and is proactively addressing them. 10 - Strongly Agree	The Legislature in Massachusetts fully understands the issues facing the restaurant industry and is proactively addressing them. N/A

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* 12. During the next twelve (12) months, I plan to:

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* 13. During the next twelve (12) months, I plan to:

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* 14. Please rate the impact of the following issues on your restaurant business : (1=Severely negatively impacted, 10=Extremely positively impacted)

	1 - Severely negatively impacted	2	3	4	5	6	7	8	9	10 - Extremely positively impacted	N/A
Increased consumer demand for alternative ingredients or diets (e.g. locally grown, gluten-free)	Increased consumer demand for alternative ingredients or diets (e.g. locally grown, gluten-free) 1 - Severely negatively impacted	Increased consumer demand for alternative ingredients or diets (e.g. locally grown, gluten-free) 2	Increased consumer demand for alternative ingredients or diets (e.g. locally grown, gluten-free) 3	Increased consumer demand for alternative ingredients or diets (e.g. locally grown, gluten-free) 4	Increased consumer demand for alternative ingredients or diets (e.g. locally grown, gluten-free) 5	Increased consumer demand for alternative ingredients or diets (e.g. locally grown, gluten-free) 6	Increased consumer demand for alternative ingredients or diets (e.g. locally grown, gluten-free) 7	Increased consumer demand for alternative ingredients or diets (e.g. locally grown, gluten-free) 8	Increased consumer demand for alternative ingredients or diets (e.g. locally grown, gluten-free) 9	Increased consumer demand for alternative ingredients or diets (e.g. locally grown, gluten-free) 10 - Extremely positively impacted	Increased consumer demand for alternative ingredients or diets (e.g. locally grown, gluten-free) N/A
Increased consumer demand for take-out and delivery	Increased consumer demand for take-out and delivery 1 - Severely negatively impacted	Increased consumer demand for take-out and delivery 2	Increased consumer demand for take-out and delivery 3	Increased consumer demand for take-out and delivery 4	Increased consumer demand for take-out and delivery 5	Increased consumer demand for take-out and delivery 6	Increased consumer demand for take-out and delivery 7	Increased consumer demand for take-out and delivery 8	Increased consumer demand for take-out and delivery 9	Increased consumer demand for take-out and delivery 10 - Extremely positively impacted	Increased consumer demand for take-out and delivery N/A
Proliferation of food delivery applications	Proliferation of food delivery applications 1 - Severely negatively impacted	Proliferation of food delivery applications 2	Proliferation of food delivery applications 3	Proliferation of food delivery applications 4	Proliferation of food delivery applications 5	Proliferation of food delivery applications 6	Proliferation of food delivery applications 7	Proliferation of food delivery applications 8	Proliferation of food delivery applications 9	Proliferation of food delivery applications 10 - Extremely positively impacted	Proliferation of food delivery applications N/A
Access to capital	Access to capital 1 - Severely negatively impacted	Access to capital 2	Access to capital 3	Access to capital 4	Access to capital 5	Access to capital 6	Access to capital 7	Access to capital 8	Access to capital 9	Access to capital 10 - Extremely positively impacted	Access to capital N/A
Licensing/permitting process for an existing restaurant	Licensing/permitting process for an existing restaurant 1 - Severely negatively impacted	Licensing/permitting process for an existing restaurant 2	Licensing/permitting process for an existing restaurant 3	Licensing/permitting process for an existing restaurant 4	Licensing/permitting process for an existing restaurant 5	Licensing/permitting process for an existing restaurant 6	Licensing/permitting process for an existing restaurant 7	Licensing/permitting process for an existing restaurant 8	Licensing/permitting process for an existing restaurant 9	Licensing/permitting process for an existing restaurant 10 - Extremely positively impacted	Licensing/permitting process for an existing restaurant N/A
Licensing permitting process for a new restaurant	Licensing permitting process for a new restaurant 1 - Severely negatively impacted	Licensing permitting process for a new restaurant 2	Licensing permitting process for a new restaurant 3	Licensing permitting process for a new restaurant 4	Licensing permitting process for a new restaurant 5	Licensing permitting process for a new restaurant 6	Licensing permitting process for a new restaurant 7	Licensing permitting process for a new restaurant 8	Licensing permitting process for a new restaurant 9	Licensing permitting process for a new restaurant 10 - Extremely positively impacted	Licensing permitting process for a new restaurant N/A
Workforce availability	Workforce availability 1 - Severely negatively impacted	Workforce availability 2	Workforce availability 3	Workforce availability 4	Workforce availability 5	Workforce availability 6	Workforce availability 7	Workforce availability 8	Workforce availability 9	Workforce availability 10 - Extremely positively impacted	Workforce availability N/A
Workforce skills	Workforce skills 1 - Severely negatively impacted	Workforce skills 2	Workforce skills 3	Workforce skills 4	Workforce skills 5	Workforce skills 6	Workforce skills 7	Workforce skills 8	Workforce skills 9	Workforce skills 10 - Extremely positively impacted	Workforce skills N/A
Minimum wage and tipped wage regulation	Minimum wage and tipped wage regulation 1 - Severely negatively impacted	Minimum wage and tipped wage regulation 2	Minimum wage and tipped wage regulation 3	Minimum wage and tipped wage regulation 4	Minimum wage and tipped wage regulation 5	Minimum wage and tipped wage regulation 6	Minimum wage and tipped wage regulation 7	Minimum wage and tipped wage regulation 8	Minimum wage and tipped wage regulation 9	Minimum wage and tipped wage regulation 10 - Extremely positively impacted	Minimum wage and tipped wage regulation N/A
Other recent workforce benefits regulation (PMFL, EMAC, sick time, healthcare)	Other recent workforce benefits regulation (PMFL, EMAC, sick time, healthcare) 1 - Severely negatively impacted	Other recent workforce benefits regulation (PMFL, EMAC, sick time, healthcare) 2	Other recent workforce benefits regulation (PMFL, EMAC, sick time, healthcare) 3	Other recent workforce benefits regulation (PMFL, EMAC, sick time, healthcare) 4	Other recent workforce benefits regulation (PMFL, EMAC, sick time, healthcare) 5	Other recent workforce benefits regulation (PMFL, EMAC, sick time, healthcare) 6	Other recent workforce benefits regulation (PMFL, EMAC, sick time, healthcare) 7	Other recent workforce benefits regulation (PMFL, EMAC, sick time, healthcare) 8	Other recent workforce benefits regulation (PMFL, EMAC, sick time, healthcare) 9	Other recent workforce benefits regulation (PMFL, EMAC, sick time, healthcare) 10 - Extremely positively impacted	Other recent workforce benefits regulation (PMFL, EMAC, sick time, healthcare) N/A

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* 15. How else can the state and the Restaurant Promotion Commission help the industry?

Marketing the restaurant industry to local residents and out of state visitors

Marketing the restaurant industry to the potential workforce

Streamlining the licensing and permitting processes digitally

Finding ways to offset increases in labor cost for restaurants

Other (please specify)

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* 16. Is there anything else you would like to share with the Restaurant Promotion Commission from your perspective as a Massachusetts restaurant owner or operator about the restaurant industry, industry challenges, and/or potential solutions to address industry challenges ?