Massachusetts Restaurant Industry Customer Survey

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* 1. Please indicate the city in Massachusetts where you eat out at restaurants most frequently (e.g. "Worcester", "Springfield", "Boston", etc.)

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* 2. What is your household size?

1 (yourself only)

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* 3. Please select the type of restaurants you've been to in the last three months:

Fast food

Fast-casual or Diner (sit-down but order at counter)

Casual sit-down restaurant

Fine dining sit-down restaurant

Food delivery / online order

None

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* 4. How many times per week do you eat out? (exclude ordering food)

0 times

Once

2-3 times

4-5 times

6-7 times

8+ times

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* 5. How many times per week do you get food delivery or order food from a restaurant?

0 times

Once

2-3 times

4-5 times

6-7 times

8+ times

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* 6. Please indicate the extent to which you agree or disagree with the following statements:

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree
In recent years, I find myself getting more food deliveries or ordering food more often	In recent years, I find myself getting more food deliveries or ordering food more often Strongly Agree	In recent years, I find myself getting more food deliveries or ordering food more often Agree	In recent years, I find myself getting more food deliveries or ordering food more often Neither Agree nor Disagree	In recent years, I find myself getting more food deliveries or ordering food more often Disagree	In recent years, I find myself getting more food deliveries or ordering food more often Strongly Disagree
In recent years, I find that convenience is a bigger factor in my food service and eating decisions	In recent years, I find that convenience is a bigger factor in my food service and eating decisions Strongly Agree	In recent years, I find that convenience is a bigger factor in my food service and eating decisions Agree	In recent years, I find that convenience is a bigger factor in my food service and eating decisions Neither Agree nor Disagree	In recent years, I find that convenience is a bigger factor in my food service and eating decisions Disagree	In recent years, I find that convenience is a bigger factor in my food service and eating decisions Strongly Disagree
In recent years, I prepare my own food less often and purchase prepared food more often	In recent years, I prepare my own food less often and purchase prepared food more often Strongly Agree	In recent years, I prepare my own food less often and purchase prepared food more often Agree	In recent years, I prepare my own food less often and purchase prepared food more often Neither Agree nor Disagree	In recent years, I prepare my own food less often and purchase prepared food more often Disagree	In recent years, I prepare my own food less often and purchase prepared food more often Strongly Disagree

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* 7. Please indicate the extent to which you agree or disagree with the following statements:

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree
I am satisfied with the service I receive in restaurants I frequent	I am satisfied with the service I receive in restaurants I frequent Strongly Agree	I am satisfied with the service I receive in restaurants I frequent Agree	I am satisfied with the service I receive in restaurants I frequent Neither Agree nor Disagree	I am satisfied with the service I receive in restaurants I frequent Disagree	I am satisfied with the service I receive in restaurants I frequent Strongly Disagree
I am satisfied with the prices in restaurants I frequent	I am satisfied with the prices in restaurants I frequent Strongly Agree	I am satisfied with the prices in restaurants I frequent Agree	I am satisfied with the prices in restaurants I frequent Neither Agree nor Disagree	I am satisfied with the prices in restaurants I frequent Disagree	I am satisfied with the prices in restaurants I frequent Strongly Disagree
I am satisfied with the atmosphere of the restaurants I frequent	I am satisfied with the atmosphere of the restaurants I frequent Strongly Agree	I am satisfied with the atmosphere of the restaurants I frequent Agree	I am satisfied with the atmosphere of the restaurants I frequent Neither Agree nor Disagree	I am satisfied with the atmosphere of the restaurants I frequent Disagree	I am satisfied with the atmosphere of the restaurants I frequent Strongly Disagree
I am satisfied with the quality of food I receive in restaurants I frequent	I am satisfied with the quality of food I receive in restaurants I frequent Strongly Agree	I am satisfied with the quality of food I receive in restaurants I frequent Agree	I am satisfied with the quality of food I receive in restaurants I frequent Neither Agree nor Disagree	I am satisfied with the quality of food I receive in restaurants I frequent Disagree	I am satisfied with the quality of food I receive in restaurants I frequent Strongly Disagree

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* 8. In the last year, how does the restaurant industry in the location you eat out most frequently compare to that of other comparable locations outside of Massachusetts? The Massachusetts restaurant industry in the location I eat out most frequently is:

Much better than in other comparable locations outside Massachusetts

Better than in other comparable locations outside Massachusetts

On par with (equal to) other comparable locations outside Massachusetts

Below average compared to other comparable locations outside Massachusetts

Much worse than in other comparable locations outside Massachusetts

Not Applicable: I have not visited other comparable locations outside Massachusetts

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* 9. For your answer to the previous question, please indicate which cities you were comparing (e.g. the restaurant industry in the location you eat out most and the comparable location outside of Massachusetts). Type "N/A" if not applicable.

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* 10. In the last year, if you’ve dined out in Boston and other major cities, how does the restaurant industry in Boston, Massachusetts compare to that of other major cities (e.g. New York, Chicago, Los Angeles, San Francisco, Austin, etc.)? The Boston restaurant industry is:

Much better than in other major cities

Better than in other major cities

On par with (equal to) other major cities'

Below average compared to other major cities'

Much worse than in other major cities

Not Applicable: I have not dined out in Boston and/or other major cities in the last year

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* 11. Do you have any comments about the restaurant industry in Massachusetts regarding its size, offerings, service, price, atmosphere, or food quality?