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100% of survey complete.
Providing great customer service and helping people get the information they need is a point of pride for MAPS. We want to hear about how well we've served you, or if there was any way we could have done more to help you out. Please take a moment to answer the following questions so we can continue to be the best at what we do.
How knowledgeable did our rep seem to you? 

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* 5. How knowledgeable did our rep seem to you? 

How many of your questions/problems was our rep able to resolve?

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* 6. How many of your questions/problems was our rep able to resolve?

How helpful did you find our rep?

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* 7. How helpful did you find our rep?

If you came to our office to collect a Campus Store order, please indicate

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* 8. If you came to our office to collect a Campus Store order, please indicate

  Yes No Not applicable
Did we ask to see your confirmation email?
Did we find your order quickly?
Did we ask for a piece of ID prior to giving you your order
If you were calling or visiting to pick up documents, forms, applications, or other materials, were you able to get everything you needed?

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* 9. If you were calling or visiting to pick up documents, forms, applications, or other materials, were you able to get everything you needed?

Did you clearly understand the information that our rep provided to you?

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* 10. Did you clearly understand the information that our rep provided to you?

Overall, how satisfied were you with the service you received from our rep?

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* 11. Overall, how satisfied were you with the service you received from our rep?

Please provide us with the date and approximate time of your interaction with our rep

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* 12. Please provide us with the date and approximate time of your interaction with our rep

Date / Time
If you would like the Executive Director to follow up with you regarding your comments, please provide the following information:

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* 14. If you would like the Executive Director to follow up with you regarding your comments, please provide the following information:

Thank you for taking time to complete this survey.  The information you have provided will be used to celebrate our success or drive further improvement, as appropriate.  You may also contact the Executive Director, Kyle Johansen at mapsdir@mcmaster.ca or at (905) 525-9140 x23884

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