Hotspot Borrowing Program

MBLC (Massachusetts Board of Library Commissioners)

Thank you in advance for your feedback on our hotspot program. We look forward to reviewing your anonymous answers so that we can improve our offering for the community.

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* 1. How do you usually access the Internet

At home (through Internet service purchased by your household)

At the library

At a friend or family member's home

At a business providing free access (like a coffee shop)

At school

At work

At another public place (community center, etc.)

I do not access the Internet regularly

Other (please specify)

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* 2. Please indicate if you used the library WiFi hotspot to perform any of the following activities

Found health or medical information/telehealth appointment

Looked for/applied to a job or job training

Purchased products or services

Read news or current events

Attended an online class, meeting, or webinar

Found legal or consumer rights information

Found local information

Look up directions or transportation information

Check information about schools

Complete homework

Worked from home

Visit the library's website/use online library services (eBooks, audiobooks, research)

Communicated with friends and family members over email or social media

Watched videos, played games, or listened to music for entertainment

e-Government (DMV, voter registration, SNAP, unemployment, or other government services)

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* 3. Overall, how satisfied were you with using the Library WiFi hotspot?

Dissatisfied

Neutral

Satisfied

Hotspot Borrowing Program

MBLC (Massachusetts Board of Library Commissioners)

Question Title

* 1. How do you usually access the Internet

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* 2. Please indicate if you used the library WiFi hotspot to perform any of the following activities

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* 3. Overall, how satisfied were you with using the Library WiFi hotspot?

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* 4. Do you have any suggestions for how the Library can improve the WiFi Hotspot service?

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* 5. Please provide your 5-digit Zip Code