Dear Rider,

Here at ACE, we think of our employees and passengers as part of the family.  We have known many of you for years and above all, our top priority is to protect the health and safety for each one of us.   While the great majority of ACE riders are staying or working from home, we are proud to keep operating a vital and safe service to essential workers and others who must travel to perform their duties. During this challenging time, the surveys you’ve been taking have been a vital information loop that we have used to adjust and plan for our passengers to return.

In the following survey, you’ll see that we have two primary goals: to better understand the diversity of our riders demographically (household size, annual household income, ethnicity, etc.) and check-in on what the future holds for telecommuting. As a part of our efforts to continue to seek funding that subsidizes ACE operations, we’re asked, “Who rides ACE?” and “Is ACE really a needed transportation service?” By you giving us just five minutes of your time, we can accurately report these findings, keep/expand our service, and maintain our great ticket prices. Please know that individual responses are never tracked and are 100% anonymous, meaning we don’t track or store any of your personal data.  

In addition to the demographic data, the telecommuting information will help us continue to understand how your travel patterns are going to evolve over time. This insight will aid our efforts to plan for the near-term future of the service. We don’t want to miss a beat in bringing you the best transportation experience.

Thank you for filling out this survey, and we look forward to seeing you on the service soon.
 Stacey Mortensen

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* 1. What is the zip code of where you reside? (Required)

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* 2. What is your origin station? (Please specify)

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* 3. What is your destination station? (Please specify)

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* 4. How many people reside in your household? (Please Specify)

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* 5. Employment Status

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* 6. What is the highest degree or level of school you have completed? If currently enrolled, highest degree received.

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* 7. What type of business or industry do you currently or did you most recently work in?

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* 8. Occupation/role

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* 9. What was your total household income in 2020?

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* 10. What is your age?

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* 11. What is your sex? 

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* 12. Are you of Hispanic, Latino or Spanish origin?

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* 13. What is your race?

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* 14. Are you currently riding the ACE Service? If “no”, then skip to question 17

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* 15. If yes, how often are you riding ACE?

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* 16. If yes, which Train Numbers are you riding? (Check all that apply)

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* 17. For future operations and planning purposes, we’re gathering information on telecommute patterns before, during, and after the pandemic.

  5 days per week 4 days per week 3 days per week 2 days per week 1 day per week A few days per month  None
How many days a week did you telecommute before the coronavirus?
How many days are you telecommuting during the coronavirus outbreak?
After the stay-at-home order is lifted and the vaccine has been widely distributed, how many days do you anticipate telecommuting?

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* 18. Before the coronavirus outbreak and stay-at-home order, how often did you ride ACE?

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* 19. What type of ACE ticket do/did you normally use?

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* 20. How long have you been a regular ACE rider (riding at least one day per week)?

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* 21. What is the name of your employer? (Please specify)

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* 22. Does your employer offer its employees transit benefits or subsidy?

0 of 22 answered
 

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