2019 MBA Probate Law Section Survey: Your Timeliness 2019 MBA Probate Law Section Survey #3 Question Title * 1. What is your policy/practice for returning phone calls? Immediately By end of the day Within 24 hours Within 48 hours Within 72 hours Within 1 business day Within 2 business days Within 3 business days Within 4 business days Within 5 business days Other (please specify): Question Title * 2. What is your policy/practice for responding to emails? Immediately By end of the day Within 24 hours Within 48 hours Within 72 hours Within 1 business day Within 2 business days Within 3 business days Within 4 business days Within 5 business days Other (please specify): Question Title * 3. What is your policy/practice for responding to letters? Immediately By end of the day Within 24 hours Within 48 hours Within 72 hours Within 1 business day Within 2 business days Within 3 business days Within 4 business days Within 5 business days Other (please specify): Question Title * 4. What is your policy/practice for turning work around? For example: If you are retained for estate planning, how long until you are sending out draft documents? Immediately By end of the day Within 24 hours Within 48 hours Within 72 hours Within one week Within two weeks Within three weeks Within one month Other (please specify): Question Title * 5. Do you respond to emails and calls, or are you otherwise available, while on vacation? Yes, all Selective emails Selective matters Selective matters, discreetly through a staff member at the office No, when I am on vacation, I am unplugged Other (please specify): Question Title * 6. Do you respond to emails and calls, or are you otherwise available, on nights, weekends and/or holidays? Yes, all Selective emails Selective matters Selective matters, discreetly through a staff member at the office No, at night, and on weekends and holidays, I am unplugged Other (please specify): Question Title * 7. How are your filings delivered to the Probate Court? Predominantly by first class U.S. mail Predominantly by certified U.S. mail, return receipt requested Predominantly by overnight courier Predominantly by hand delivery Predominantly by e-FileMA Combination/Other (please specify): Question Title * 8. What county do you primarily practice in? Please pick ONLY ONE county. Barnstable Berkshire Bristol Dukes Essex Franklin Hampden Hampshire Middlesex Nantucket Norfolk Plymouth Suffolk Worcester Question Title * 9. Select all counties you practice in. Barnstable Berkshire Bristol Dukes Essex Franklin Hampden Hampshire Middlesex Nantucket Norfolk Plymouth Suffolk Worcester Done