Library Services Survey

	poor	below average	average	good	excellent	N/A
The program was structured and organized	The program was structured and organized poor	The program was structured and organized below average	The program was structured and organized average	The program was structured and organized good	The program was structured and organized excellent	The program was structured and organized N/A
Knowledge and professionalism of staff who led the program	Knowledge and professionalism of staff who led the program poor	Knowledge and professionalism of staff who led the program below average	Knowledge and professionalism of staff who led the program average	Knowledge and professionalism of staff who led the program good	Knowledge and professionalism of staff who led the program excellent	Knowledge and professionalism of staff who led the program N/A
Participation fee, if applicable, was appropriate	Participation fee, if applicable, was appropriate poor	Participation fee, if applicable, was appropriate below average	Participation fee, if applicable, was appropriate average	Participation fee, if applicable, was appropriate good	Participation fee, if applicable, was appropriate excellent	Participation fee, if applicable, was appropriate N/A
The facilities were adequate and comfortable	The facilities were adequate and comfortable poor	The facilities were adequate and comfortable below average	The facilities were adequate and comfortable average	The facilities were adequate and comfortable good	The facilities were adequate and comfortable excellent	The facilities were adequate and comfortable N/A
The time allotted for the program was sufficient	The time allotted for the program was sufficient poor	The time allotted for the program was sufficient below average	The time allotted for the program was sufficient average	The time allotted for the program was sufficient good	The time allotted for the program was sufficient excellent	The time allotted for the program was sufficient N/A
Overall experience with the City program	Overall experience with the City program poor	Overall experience with the City program below average	Overall experience with the City program average	Overall experience with the City program good	Overall experience with the City program excellent	Overall experience with the City program N/A

poor

below average

average

good

excellent

N/A

The program was structured and organized

The program was structured and organized poor

The program was structured and organized below average

The program was structured and organized average

The program was structured and organized good

The program was structured and organized excellent

The program was structured and organized N/A

Knowledge and professionalism of staff who led the program

Knowledge and professionalism of staff who led the program poor

Knowledge and professionalism of staff who led the program below average

Knowledge and professionalism of staff who led the program average

Knowledge and professionalism of staff who led the program good

Knowledge and professionalism of staff who led the program excellent

Knowledge and professionalism of staff who led the program N/A

Participation fee, if applicable, was appropriate

Participation fee, if applicable, was appropriate poor

Participation fee, if applicable, was appropriate below average

Participation fee, if applicable, was appropriate average

Participation fee, if applicable, was appropriate good

Participation fee, if applicable, was appropriate excellent

Participation fee, if applicable, was appropriate N/A

The facilities were adequate and comfortable

The facilities were adequate and comfortable poor

The facilities were adequate and comfortable below average

The facilities were adequate and comfortable average

The facilities were adequate and comfortable good

The facilities were adequate and comfortable excellent

The facilities were adequate and comfortable N/A

The time allotted for the program was sufficient

The time allotted for the program was sufficient poor

The time allotted for the program was sufficient below average

The time allotted for the program was sufficient average

The time allotted for the program was sufficient good

The time allotted for the program was sufficient excellent

The time allotted for the program was sufficient N/A

Overall experience with the City program

Overall experience with the City program poor

Overall experience with the City program below average

Overall experience with the City program average

Overall experience with the City program good

Overall experience with the City program excellent

Overall experience with the City program N/A

Question Title

* 2. Louisville Public Library Summer Reading Program

	strongly disagree	disagree	neither agree nor disagree	agree	strongly agree	N/A
Summer reading program motivated kids to read more	Summer reading program motivated kids to read more strongly disagree	Summer reading program motivated kids to read more disagree	Summer reading program motivated kids to read more neither agree nor disagree	Summer reading program motivated kids to read more agree	Summer reading program motivated kids to read more strongly agree	Summer reading program motivated kids to read more N/A

	poor	below average	average	good	excellent	N/A
The Ebook collection is easy to navigate	The Ebook collection is easy to navigate poor	The Ebook collection is easy to navigate below average	The Ebook collection is easy to navigate average	The Ebook collection is easy to navigate good	The Ebook collection is easy to navigate excellent	The Ebook collection is easy to navigate N/A
Content is helpful and informative	Content is helpful and informative poor	Content is helpful and informative below average	Content is helpful and informative average	Content is helpful and informative good	Content is helpful and informative excellent	Content is helpful and informative N/A
Overall experience with the City program	Overall experience with the City program poor	Overall experience with the City program below average	Overall experience with the City program average	Overall experience with the City program good	Overall experience with the City program excellent	Overall experience with the City program N/A

poor

below average

average

good

excellent

N/A

The Ebook collection is easy to navigate

The Ebook collection is easy to navigate poor

The Ebook collection is easy to navigate below average

The Ebook collection is easy to navigate average

The Ebook collection is easy to navigate good

The Ebook collection is easy to navigate excellent

The Ebook collection is easy to navigate N/A

Content is helpful and informative

Content is helpful and informative poor

Content is helpful and informative below average

Content is helpful and informative average

Content is helpful and informative good

Content is helpful and informative excellent

Content is helpful and informative N/A

Overall experience with the City program

Overall experience with the City program poor

Overall experience with the City program below average

Overall experience with the City program average

Overall experience with the City program good

Overall experience with the City program excellent

Overall experience with the City program N/A

	poor	below average	average	good	excellent	N/A
The program was structured and organized	The program was structured and organized poor	The program was structured and organized below average	The program was structured and organized average	The program was structured and organized good	The program was structured and organized excellent	The program was structured and organized N/A
Knowledge and professionalism of staff who led the program	Knowledge and professionalism of staff who led the program poor	Knowledge and professionalism of staff who led the program below average	Knowledge and professionalism of staff who led the program average	Knowledge and professionalism of staff who led the program good	Knowledge and professionalism of staff who led the program excellent	Knowledge and professionalism of staff who led the program N/A
Participation fee, if applicable, was appropriate	Participation fee, if applicable, was appropriate poor	Participation fee, if applicable, was appropriate below average	Participation fee, if applicable, was appropriate average	Participation fee, if applicable, was appropriate good	Participation fee, if applicable, was appropriate excellent	Participation fee, if applicable, was appropriate N/A
The facilities were adequate and comfortable	The facilities were adequate and comfortable poor	The facilities were adequate and comfortable below average	The facilities were adequate and comfortable average	The facilities were adequate and comfortable good	The facilities were adequate and comfortable excellent	The facilities were adequate and comfortable N/A
The time allotted for the program was sufficient	The time allotted for the program was sufficient poor	The time allotted for the program was sufficient below average	The time allotted for the program was sufficient average	The time allotted for the program was sufficient good	The time allotted for the program was sufficient excellent	The time allotted for the program was sufficient N/A
Overall experience with the City program	Overall experience with the City program poor	Overall experience with the City program below average	Overall experience with the City program average	Overall experience with the City program good	Overall experience with the City program excellent	Overall experience with the City program N/A

poor

below average

average

good

excellent

N/A

The program was structured and organized

The program was structured and organized poor

The program was structured and organized below average

The program was structured and organized average

The program was structured and organized good

The program was structured and organized excellent

The program was structured and organized N/A

Knowledge and professionalism of staff who led the program

Knowledge and professionalism of staff who led the program poor

Knowledge and professionalism of staff who led the program below average

Knowledge and professionalism of staff who led the program average

Knowledge and professionalism of staff who led the program good

Knowledge and professionalism of staff who led the program excellent

Knowledge and professionalism of staff who led the program N/A

Participation fee, if applicable, was appropriate

Participation fee, if applicable, was appropriate poor

Participation fee, if applicable, was appropriate below average

Participation fee, if applicable, was appropriate average

Participation fee, if applicable, was appropriate good

Participation fee, if applicable, was appropriate excellent

Participation fee, if applicable, was appropriate N/A

The facilities were adequate and comfortable

The facilities were adequate and comfortable poor

The facilities were adequate and comfortable below average

The facilities were adequate and comfortable average

The facilities were adequate and comfortable good

The facilities were adequate and comfortable excellent

The facilities were adequate and comfortable N/A

The time allotted for the program was sufficient

The time allotted for the program was sufficient poor

The time allotted for the program was sufficient below average

The time allotted for the program was sufficient average

The time allotted for the program was sufficient good

The time allotted for the program was sufficient excellent

The time allotted for the program was sufficient N/A

Overall experience with the City program

Overall experience with the City program poor

Overall experience with the City program below average

Overall experience with the City program average

Overall experience with the City program good

Overall experience with the City program excellent

Overall experience with the City program N/A

	poor	below average	average	good	excellent	N/A
Timeliness of information you received	Timeliness of information you received poor	Timeliness of information you received below average	Timeliness of information you received average	Timeliness of information you received good	Timeliness of information you received excellent	Timeliness of information you received N/A
Completeness and accuracy of information you received	Completeness and accuracy of information you received poor	Completeness and accuracy of information you received below average	Completeness and accuracy of information you received average	Completeness and accuracy of information you received good	Completeness and accuracy of information you received excellent	Completeness and accuracy of information you received N/A
Knowledge and professionalism of staff who assisted you	Knowledge and professionalism of staff who assisted you poor	Knowledge and professionalism of staff who assisted you below average	Knowledge and professionalism of staff who assisted you average	Knowledge and professionalism of staff who assisted you good	Knowledge and professionalism of staff who assisted you excellent	Knowledge and professionalism of staff who assisted you N/A
Courteousness of staff who assisted you	Courteousness of staff who assisted you poor	Courteousness of staff who assisted you below average	Courteousness of staff who assisted you average	Courteousness of staff who assisted you good	Courteousness of staff who assisted you excellent	Courteousness of staff who assisted you N/A
Overall experience with the City program	Overall experience with the City program poor	Overall experience with the City program below average	Overall experience with the City program average	Overall experience with the City program good	Overall experience with the City program excellent	Overall experience with the City program N/A

poor

below average

average

good

excellent

N/A

Timeliness of information you received

Timeliness of information you received poor

Timeliness of information you received below average

Timeliness of information you received average

Timeliness of information you received good

Timeliness of information you received excellent

Timeliness of information you received N/A

Completeness and accuracy of information you received

Completeness and accuracy of information you received poor

Completeness and accuracy of information you received below average

Completeness and accuracy of information you received average

Completeness and accuracy of information you received good

Completeness and accuracy of information you received excellent

Completeness and accuracy of information you received N/A

Knowledge and professionalism of staff who assisted you

Knowledge and professionalism of staff who assisted you poor

Knowledge and professionalism of staff who assisted you below average

Knowledge and professionalism of staff who assisted you average

Knowledge and professionalism of staff who assisted you good

Knowledge and professionalism of staff who assisted you excellent

Knowledge and professionalism of staff who assisted you N/A

Courteousness of staff who assisted you

Courteousness of staff who assisted you poor

Courteousness of staff who assisted you below average

Courteousness of staff who assisted you average

Courteousness of staff who assisted you good

Courteousness of staff who assisted you excellent

Courteousness of staff who assisted you N/A

Overall experience with the City program

Overall experience with the City program poor

Overall experience with the City program below average

Overall experience with the City program average

Overall experience with the City program good

Overall experience with the City program excellent

Overall experience with the City program N/A

Library Services

Question Title

* 1. Louisville Public Library Family and Children’s programs

Question Title

* 2. Louisville Public Library Summer Reading Program

Question Title

* 3. Louisville Public Library Online

Question Title

* 4. Louisville Public Library Adult and Teen programs

Question Title

* 5. Louisville Public Library Services

Question Title

* 6. Comments