ALTA Membership Needs Assessment Survey

We are currently conducting a survey of the membership to help guide us in our future activities. Your input is essential to help us manage the business of our association—understanding where we succeed and how we can do better in challenging times. Thank you in advance for your support and assistance.

-- Gary Kermott, ALTA President

A. Your ALTA & Industry Experiences

* 1. How important are each of the following issues to your company and the industry?

  Critical (5) 4 Neutral (3) 2 Not important (1)
Banks in real estate
Federal regulation of insurance and pre-emption of state rate regulations
Government Sponsored Enterprises (GSE) Reform
Mortgage fraud
Mortgage reform
Mortgage Impairment/Radian Lien Protection (RLP)
Payment of overtime
Privacy issues
Public/consumer awareness
Real Estate Settlement Procedures Act (RESPA)
State regulatory issues
Tax reporting requirements

* 2. How long has your company been an active member of ALTA?

* 3. How long have you personally been engaged as a member of ALTA?

* 4. In what ways have you been active with ALTA over the past two to three years? (check all that apply)

* 5. What are the most important reasons your company belongs to ALTA today?
Indicate your most, second-most, and third-most important reasons as "#1," "#2," and "#3" below.

  #1 #2 #3
Access to insurance (such as TIAC E&O)
Legislative/regulatory advocacy and monitoring/reporting
Networking opportunities
Marketing and business development opportunities
Access to information on market trends/developments
Professional education: meetings, conferences, seminars
To support the profession and industry
Other reason

* 6. To help us understand what matters most about ALTA to you, please tell us how much of the value you receive from membership can be attributed to each of the following general categories of service. Please answer so that they total to 100% and enter "zero" if one or more areas are of no value to your company.

* 7. In your opinion, how likely are you to remain a member of ALTA over the next 3-5 years?

* 8. How would you rate ALTA's performance in each of the following areas?

  Excellent (5) 4 Neutral (3) 2 Poor (1) No opinion
Quality of ALTA volunteer leaders
Quality of ALTA educational meetings, seminars and conferences
Service and performance of ALTA staff
Quality of ALTA communications
ALTA's overall degree of focus on industry issues
ALTA's specific positions taken on issues
ALTA's overall performance

* 9. Please indicate how strongly you agree with the following statements regarding ALTA.

  Strongly Agree (5) 4 Neutral (3) 2 Strongly Disagree (1) No opinion
ALTA communicates well to members on industry issues
ALTA is a powerful voice to consumers and the public
ALTA responds quickly to crises that face the industry
ALTA does a good job of anticipating industry needs
ALTA services are well-priced for the value they deliver
ALTA offers a sufficiently wide range of services to meet my needs and expectations
ALTA serves the needs of underwriters effectively
ALTA serves the needs of agents effectively
ALTA's operations are very transparent: I know what they are doing and how they are doing it when I need to know
I know who to contact at ALTA when I have a question