ACMPE Article Assessment - Got reviews? Improving patient experience to enhance quality outcomes

Question Title

1. Ensuring your employees are well trained and understand organizational policies and procedures positively impacts patient satisfaction. (Required.)

True

False

Question Title

2. In the article, the author mentions two ways to improve employee competency to increase patient experience and quality outcomes, which are: _ and __. (Required.)

Competent management that prioritizes patient feedback, teamwork

Sufficiently trained staff, compassion

Highly competent staff, patient education

Effective training programs, soft skill coaching

Question Title

3. In today’s healthcare environment, patients expect ______________ service (high-value, high-quality, exceptional outcomes). (Required.)

Quick

Unrivaled customer

Concierge-level

Full

Question Title

4. In the author’s paragraph regarding patient education, what are 2 tactics she suggests for processes that can help mitigate patient frustrations? (Required.)

Welcome packets, patient surveys

Patient surveys, appointment reminder calls

Appointment reminder calls, friendly staff

Welcome packets, appointment reminder calls

Question Title

5. Not all patients excel at their own advocacy and sometimes are poor historians. (Required.)

True

False

Question Title

6. According to the author, “Ensuring an appropriate amount of time is scheduled with the provider can help improve the patient’s experience, as well as _ and .” (Required.)

Reduce any operational bottlenecks, patient dissatisfaction

Outline practice policies, expectations

Improve patient readiness, person-centered care

Boost financial, operational outcomes

ACMPE Article Assessment - Got reviews? Improving patient experience to enhance quality outcomes

Question Title

* 1. Ensuring your employees are well trained and understand organizational policies and procedures positively impacts patient satisfaction. (Required.)

Question Title

* 2. In the article, the author mentions two ways to improve employee competency to increase patient experience and quality outcomes, which are: ___________ and ____________. (Required.)

Question Title

* 3. In today’s healthcare environment, patients expect ______________ service (high-value, high-quality, exceptional outcomes). (Required.)

Question Title

* 4. In the author’s paragraph regarding patient education, what are 2 tactics she suggests for processes that can help mitigate patient frustrations? (Required.)

Question Title

* 5. Not all patients excel at their own advocacy and sometimes are poor historians. (Required.)

Question Title

* 6. According to the author, “Ensuring an appropriate amount of time is scheduled with the provider can help improve the patient’s experience, as well as ___________ and __________.” (Required.)

1. Ensuring your employees are well trained and understand organizational policies and procedures positively impacts patient satisfaction. (Required.)

2. In the article, the author mentions two ways to improve employee competency to increase patient experience and quality outcomes, which are: _ and __. (Required.)

3. In today’s healthcare environment, patients expect ______________ service (high-value, high-quality, exceptional outcomes). (Required.)

4. In the author’s paragraph regarding patient education, what are 2 tactics she suggests for processes that can help mitigate patient frustrations? (Required.)

5. Not all patients excel at their own advocacy and sometimes are poor historians. (Required.)

6. According to the author, “Ensuring an appropriate amount of time is scheduled with the provider can help improve the patient’s experience, as well as _ and .” (Required.)