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Bonvie Medical Aid Scheme Customer Satisfaction Survey November 2025
Thank you for choosing Bonvie!
We value your feedback. Please take a moment to answer these questions to help us serve you better.
1.
Which of the following packages are you on?
Platinum Plan (USD)
Classic (ZiG)
2.
How long have you been with Bonvie?
1 to 2 years
3 to 5 years
6 to 10 years
10+ years
3.
What is your age range?
0 - 17 years
18 – 29 years
30 - 39 years
40 - 49 years
50 - 59 years
60+ years
4.
Gender
Female
Male
5.
Where are you ordinarily resident in Zimbabwe?
Bulawayo
Chitungwiza
Harare Central
Harare North
Harare West
Harare East
Harare South
Masvingo
Manicaland
Mashonaland East
Mashonaland West
Mashonaland Central
Matebeleland South
Matebeleland North
Midlands
6.
Which of the following plans are you on?
Oak
Teak
Mukwa
Mukwa Lite
Pine
MedAccess
Health4U
7.
1. How would you rate the responsiveness and support from the Bonvie team? From 1 to 10, 10 being very satisfied
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
10 stars
8.
How easy is it for you to access medical care using your Bonvie membership? From 1 to 10, 10 being very easy to access
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
10 stars
9.
What is you experience with shortfalls on a scale of 1 to 10, 10 being very high shortfalls
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
10 stars
10.
How satisfied are you with the overall service provided by Bonvie? From 1 to 10, 10 being very satisfied
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
10 stars
11.
Do you have any chronic conditions that you using the card to get any form of medical services? Yes/ No
Yes
No
12.
Which wellness activities would you want the Scheme to introduce:
13.
Please share areas that you would like to see improve:
14.
Please share areas that you appreciate about Bonvie:
15.
Please share any innovative ideas that you would want the scheme to take up: