Patient Satisfaction Survey

We Value Your Feedback

At Graham County Hospital, we are committed to providing high-quality, compassionate care to every patient we serve. Your feedback plays a vital role in helping us improve our services and ensure the best possible care throughout our facility.

This survey is completely anonymous—your responses will remain confidential in compliance with HIPAA regulations and patient privacy standards. We encourage you to share your honest experiences so we can continue to grow and better meet the needs of our community.

If you have any questions or concerns regarding this survey, please contact Jonathan Gleason, CEO at 785-421-2121 or jgleason@gchospital.org.

Thank you for taking the time to support us in our mission to care for you and your family.

Question Title

* 1. What Graham County Hospital/Clinic (GCH) services have you received care from in the last 6 months?

Primary Care Provider

Walk-in Clinic

Emergency Room

In-patient Stay

Swingbed Stay

Outpatient IV Therapy

Physical Therapy

Radiology

Laboratory

Outpatient Services (i.e. EKG, Stress Test)

Outpatient Clinic (i.e. Scopes, Injections)

Billing

Other (please specify)

Question Title

* 2. From a scale of 1 - 10, how would you rate the environment you received care in? This includes cleanliness, safety, and demeanor of staff.

1 (poor)

10 (excellent)

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 3. From a scale of 1 - 10, how would you rate the wait time you experienced to receive care?

1 (poor)

10 (excellent)

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 4. From a scale of 1 - 10, how likely are you to refer GCH to your family and friends for their care?

1 (will not refer)

10 (excited to refer)

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 5. From a scale of 1 - 10, how would you rate your overall experience at GCH?

1 (poor)

10 (excellent)

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 6. What did GCH do well in providing care for you and/or your family?

Question Title

* 7. What can GCH do better in providing the best care for you and/or your family?

Question Title

* 8. If you rated any of the above questions as a 5 or lower, please share with us as you are comfortable the specific issue(s) and the specific department(s) you received care in that you felt could have been better.

Thank you for your time and cooperation in filling out this survey. Graham County Hospital highly values your feedback to ensure we are meeting our mission to provide the highest quality health and prevention services for everyone in our community.