CHC Re-Opening Survey for Tenants

Calgary Housing Company has adjusted our services through COVID-19 so you can continue to access the services you need while keeping everyone safe. We are working on plans to re-open our offices to the public and are looking for input from our tenants to help us get it right!

Help us by completing this short survey about your service needs and experiences. The survey is anonymous, so no one will know who responded.

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* 1. CHC has put many services online since COVID-19 began. Please tell us about your experiences with each of the following:

	Didn't know about it	Haven’t used it	Used it – worked well	Used it – minor problems	Used it – major problems
Online rent payment	Online rent payment Didn't know about it	Online rent payment Haven’t used it	Online rent payment Used it – worked well	Online rent payment Used it – minor problems	Online rent payment Used it – major problems
Electronic lease signing	Electronic lease signing Didn't know about it	Electronic lease signing Haven’t used it	Electronic lease signing Used it – worked well	Electronic lease signing Used it – minor problems	Electronic lease signing Used it – major problems
Electronic submission of documents (such as an annual rent review)	Electronic submission of documents (such as an annual rent review) Didn't know about it	Electronic submission of documents (such as an annual rent review) Haven’t used it	Electronic submission of documents (such as an annual rent review) Used it – worked well	Electronic submission of documents (such as an annual rent review) Used it – minor problems	Electronic submission of documents (such as an annual rent review) Used it – major problems
Other, please specify:	Other, please specify: Didn't know about it	Other, please specify: Haven’t used it	Other, please specify: Used it – worked well	Other, please specify: Used it – minor problems	Other, please specify: Used it – major problems

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* 2. If you had problems with any online services, please tell us about them:

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* 3. In addition to online services, did you know that you can also make an appointment to meet with a CHC representative (e.g. your Property Manager or Account Administrator)?

Yes

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* 4. Have you used our new appointment system to book a time with a CHC representative?

Yes

Doesn’t apply – I did not need to make an appointment

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* 5. Did you know that each CHC office has a secure Drop Box where you can drop off documents?

Yes

Not sure

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* 6. Have you used our Drop Box to drop off a document?

Yes

Doesn’t apply – I did not need to drop off documents

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* 7. When re-opening our offices, CHC will follow health guidelines (requiring the use of facemasks and hand sanitizing hands) and limit the number of people allowed in the office (max 2 people/office) at the same time. How comfortable will you feel coming in to the office when it re-opens?

Very comfortable

Somewhat comfortable

Neutral

Somewhat uncomfortable

Very uncomfortable

Don’t know

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* 8. After we re-open our offices, we will keep online services available. Once our offices are open, how do you plan to pay rent?

Online/Electronic

In-Person

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* 9. Once our offices are open, how do you plan to do submit documents?

Online/Electronic

In-Person

Drop-box

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* 10. Once our office are open, how do you plan to meet with CHC representatives like your Property Manager or Account Administrator?

Schedule in-person appointment

Drop in to office

Phone call

CHC Re-Opening Survey for Tenants

Question Title

* 1. CHC has put many services online since COVID-19 began. Please tell us about your experiences with each of the following:

Question Title

* 2. If you had problems with any online services, please tell us about them:

Question Title

* 3. In addition to online services, did you know that you can also make an appointment to meet with a CHC representative (e.g. your Property Manager or Account Administrator)?

Question Title

* 4. Have you used our new appointment system to book a time with a CHC representative?

Question Title

* 5. Did you know that each CHC office has a secure Drop Box where you can drop off documents?

Question Title

* 6. Have you used our Drop Box to drop off a document?

Question Title

* 7. When re-opening our offices, CHC will follow health guidelines (requiring the use of facemasks and hand sanitizing hands) and limit the number of people allowed in the office (max 2 people/office) at the same time. How comfortable will you feel coming in to the office when it re-opens?

Question Title

* 8. After we re-open our offices, we will keep online services available. Once our offices are open, how do you plan to pay rent?

Question Title

* 9. Once our offices are open, how do you plan to do submit documents?

Question Title

* 10. Once our office are open, how do you plan to meet with CHC representatives like your Property Manager or Account Administrator?

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* 11. Is there anything else you think CHC should know when planning to re-open the offices?