Please share your experience.

Did your search go as planned or as you would have hoped?

Question Title

* 1. Did your search go as planned or as you would have hoped?

How important is the visual layout to you when accessing a support centre? (ex: blocs, arrows, illustrations, icons)

Question Title

* 2. How important is the visual layout to you when accessing a support centre? (ex: blocs, arrows, illustrations, icons)

1 (No importance at all) 10 (Very important)
i We adjusted the number you entered based on the slider’s scale.
How important is the information structure to you when accessing a support centre? (ex: Lists, categories, tags, search bar)

Question Title

* 3. How important is the information structure to you when accessing a support centre? (ex: Lists, categories, tags, search bar)

1 (No importance at all) 10 (Very important)
i We adjusted the number you entered based on the slider’s scale.
Which of the following search behaviours best describe your mindset when searching for this type of information?

Question Title

* 4. Which of the following search behaviours best describe your mindset when searching for this type of information?

What might keep someone from using this tool?

Question Title

* 5. What might keep someone from using this tool?

How difficult was it to find this tool?

Question Title

* 6. How difficult was it to find this tool?

1 (Very easy) 10 (Very difficult)
i We adjusted the number you entered based on the slider’s scale.
Was there anything missing based on what you expected?

Question Title

* 7. Was there anything missing based on what you expected?

What do you think about this tool?

Question Title

* 8. What do you think about this tool?

How often do you use this tool in a year?

Question Title

* 9. How often do you use this tool in a year?

T