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* 1. What is your involvement with the Department of Environmental Conservation (DEC)?

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* 2. What do you value most about the standardized processes in which you interact with DEC?

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* 3. What do you value least about the standardized processes in which you interact with the DEC?

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* 4. Do the resources we spend seem appropriate?

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* 5. What do you use as a measure to evaluate our customer service level?

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* 6. How do you perceive our effectiveness in protecting human health and the environment?

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* 7. What metrics should we be interested in collecting to measure performance?

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* 8. Would you value us tracking the time spent versus decisions we've made?

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