* 1. How helpful were the Front Desk representatives at office?

* 2. How often do you have to wait on hold when calling the receptionists at office?

* 3. How easy is it to schedule urgent appointments with your doctor when you're ill?

* 4. How helpful were the Nurses representatives at office?

* 5. How well do the Billing representatives at office answer your questions?

* 6. How well does your doctor listen to you?

* 7. How helpful is your doctor at explaining your medical condition(s)?

* 8. Overall, are you satisfied with your doctor, neither satisfied nor dissatisfied with him/her, or dissatisfied with him/her?

* 9. What changes would most improve our office?

* 10. What do you like most about our office?

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