E-score for Contact Centres Day 1 Review

This is a short quiz about to remind you about today

Here you will find a series of openings and responses to review

Question Title

* 1. What is your name?

Name

Email Address

Question Title

* 2. Your agent starts by saying "Hello my name is Mary how can I help?" Which of these responses shows the customer is not matching?

	Match	Importance
OK - I want to make a complain	OK - I want to make a complain Match menu	OK - I want to make a complain Importance menu
Hello	Hello Match menu	Hello Importance menu
I have a problem with your website	I have a problem with your website Match menu	I have a problem with your website Importance menu
Do you want my account number?	Do you want my account number? Match menu	Do you want my account number? Importance menu
Hi I'm Peter Holmes	Hi I'm Peter Holmes Match menu	Hi I'm Peter Holmes Importance menu
I am Mr Holmes and I would......	I am Mr Holmes and I would...... Match menu	I am Mr Holmes and I would...... Importance menu
Hi, I am not sure that you can help me	Hi, I am not sure that you can help me Match menu	Hi, I am not sure that you can help me Importance menu
Hello I am Peter	Hello I am Peter Match menu	Hello I am Peter Importance menu
Hello Mary, I am Peter	Hello Mary, I am Peter Match menu	Hello Mary, I am Peter Importance menu
I want to make a complaint	I want to make a complaint Match menu	I want to make a complaint Importance menu