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Social Housing Disrepairs in Wandsworth Survey

What is this survey?
Ruils Independent Living is a local organisation that supports Disabled people to live independent lives. We want to know more about disrepairs in social housing in Wandsworth. A disrepair is a problem with your home that makes it difficult or dangerous for you to live there. This includes problems like broken heating, damp, and blocked drains or gutters. We want to know about:

  • Disrepairs you have had in your property
  • What happened when you reported disrepairs to your housing provider
  • How disrepairs have affected your household
What do we mean by your property?
Your property includes:
  • Your house or flat
  • Areas you share with your neighbours, e.g. the entrance to your block of flats

What do we mean by your household?
Your household includes you and the people you live with.
1.How long have you lived at your current property? (Please tick one box)(Required.)
2.What kind of property do you live in? (Please tick one box)(Required.)
3.Who is your housing provider? (Please choose one)(Required.)
Your Disrepairs
If you have not had any disrepairs in your current property, please go to Question 18
4.What kinds of disrepair have you had in your current property? (Please tick all that apply)(Required.)
Reporting Disrepairs
5.What options does your housing provider give you to report a disrepair? (Please tick all that apply)(Required.)
6.Do you find it easy to report disrepairs to your housing provider? (Please tick one box)(Required.)
7.What could your housing provider do to make it easier for you to report disrepairs? (Please write your answer in the space below)(Required.)
8.If you noticed a new disrepair tomorrow, would you report it to your housing provider? (Please tick one box)(Required.)
9.Why would you decide not to report a disrepair? (Please tick all that apply)
Your Housing Provider’s Response to Disrepairs
If you have never reported a disrepair in your current property, please go to Question 18
10.When you report a disrepair, how does your housing provider reply to your report? (Please tick all that apply)(Required.)
11.How long does your housing provider usually take to reply to your report about a disrepair? (Please tick one box)(Required.)
12.After you report a disrepair to your housing provider, how long does it usually take them to send someone to fix it? (Please tick one box)(Required.)
13.Have you ever had any problems after reporting a disrepair to your housing provider? (Please tick all that apply)(Required.)
14.What could your housing provider do to improve the way they handle disrepairs? (Please write your answer in the space below)(Required.)
15.Have you ever made a formal complaint to your housing provider about how they handled a disrepair? (Please tick one box)(Required.)
16.Have you ever made a complaint to the Housing Ombudsman about how your housing provider handled a disrepair? (Please tick one box)(Required.)
17.Have you ever had support from an outside organisation (e.g. a charity) to help you with a disrepair? (Please tick one box)(Required.)
18.This survey is about disrepair, but is there anything else you would like to tell us? It could be about communal repairs, antisocial behaviour, your communication with your housing provider, things you would like to see change - anything!
About You and Your Household
19.How has disrepair in your current property affected you or your household? (Please tick all that apply)(Required.)
20.Does anyone in your household have any of these disabilities or health conditions? (Please tick all that apply)(Required.)
21.What is your ethnicity?(Required.)
22. Is English your first language? (Please tick one box)(Required.)
If you need any support filling out this survey or would like to share your experiences in a different format please get in touch with Hallie Banish, 07908 616082, halliebanish@ruils.co.uk
23.Would you like to be entered into a draw for a chance to win a £100 gift voucher? The survey closes at the end of December and the draw will be in January 2027.(Required.)
24.Would you like to be kept up to date about this campaign? We will send quarterly emails to share our progress.(Required.)
25.If yes, to either question above, please put your email address below. If you prefer a phone call, put your phone number.
Current Progress,
0 of 25 answered
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