Thank you for contacting the Nevada Department of Education, Office of Educator Licensure. We make every effort to ensure that we are meeting our customers’ needs and would like to learn more about your experience.

* 1. I contacted the NDE in my role as a . . .

* 2. What is the primary reason you contacted the Office of Educator Licensure (OEL)?

* 5. Please indicate your level of agreement with the following statements:

  Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree Not Applicable
The information I received was clear
The information I received was useful.
The information I received was accurate.
I received answers to my questions in a timely manner.
I was able to get my need resolved during my interaction.

* 6. Thinking about your interaction with the OEL staff, please indicate your level of agreement with the following statements:

  Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree Not Applicable
The staff were responsive.
The staff were helpful.
The staff were friendly.
The staff understood my needs.
I was treated with respect throughout my interaction at the OEL office.

* 7. Please indicate your OVERALL level of satisfaction with the customer service you received from the OEL.

* 8. Please explain why you answered your overall level of satisfaction (question #6) the way you did.

* 9. Is there any additional information you would like to share about your interaction with the Office of Educator Licensure?

* 10. In order to assist us in our goal of superior customer service, please provide your contact information so we may follow-up with you regarding the survey.

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