Fond du Lac Waste Management Community Survey

Purpose:
The Fond du Lac Public Works Division’s Waste Management Department is seeking feedback to better understand how residents use the Solid Waste Transfer Station. Your responses will help improve services, hours, accessibility, and future facility planning.
All responses are confidential.

Section 1 – About You

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* 1. How often do you use the Transfer Station?

Weekly

Monthly

A few times per year

Once per year or less

I have never used it

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* 2. What type of user are you?

Resident

Fond du Lac Program/Department

Other

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* 3. How far do you typically travel to reach the FDL Transfer Station?

Less than 5 miles

5–10 miles

10–20 miles

More than 20 miles

Section 2 – Waste Disposal Habits

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* 4. What materials do you most commonly bring to the Transfer Station? (Check the three (3) most common that apply)

Household garbage

Construction & demolition debris

Yard waste / brush

Furniture / bulky items

Appliances

Mattresses

Scrap metal

Electronics (TVs, computers, etc.)

Household hazardous waste

Tires

Recycling Plastics

Recycling Cardboards

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* 5. On average, how much waste do you bring per visit?

Small load (bags or small pickup load)

Medium load (pickup truck bed)

Large load (trailer)

Commercial / multiple loads

Other (please specify)

Section 3 – Facility Experience

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* 6. How would you rate the following aspects of the Transfer Station?

	Excellent	Good	Fair	Poor
Ease of access	Ease of access Excellent	Ease of access Good	Ease of access Fair	Ease of access Poor
Hours of operation	Hours of operation Excellent	Hours of operation Good	Hours of operation Fair	Hours of operation Poor
Staff helpfulness	Staff helpfulness Excellent	Staff helpfulness Good	Staff helpfulness Fair	Staff helpfulness Poor
Facility cleanliness	Facility cleanliness Excellent	Facility cleanliness Good	Facility cleanliness Fair	Facility cleanliness Poor
Wait times	Wait times Excellent	Wait times Good	Wait times Fair	Wait times Poor
Signage / directions	Signage / directions Excellent	Signage / directions Good	Signage / directions Fair	Signage / directions Poor

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* 7. Is site signage sufficient?

Yes

Other (please specify)

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* 8. Is site cleanliness adequate?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Section 4 – Service Improvements

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* 9. Which improvements would you most like to see? (Check up to 3)

Reuse Center (Paints, tables, glass jars, etc)

Additional recycling options

Household hazardous waste collection

Yard waste / composting services

Construction debris recycling

Better traffic flow or layout

Improved signage or instructions

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* 10. Are wait times an issue?

Always

Usually

Sometimes

Rarely

Never

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* 11. Expedited pick-up of curb-side

Yes

Other (please specify)

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* 12. How often do you request pick-ups?

Daily

Weekly

Monthly

Never/Rarely

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* 13. Are curb-side pickup requests handled quickly

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

I do not request curbside pickup.

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* 14. Would you support increasing the transfer station footprint in the same location?

Yes

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* 15. What days or times are most convenient for you to use the facility?

Weekday mornings

Weekday afternoons

Evenings

Saturdays

Sundays

Section 5 – Fees and Policies
The Transfer Station’s 6-yr (2019-2025) annual average operating expenses are $873,841.48. Currently the facility provides these services directly to its Bandmembers with no revenue generated.

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* 16. Would you support a quarterly rate for disposal of refuse?

None – $0/quarter

$25/quarter - $100 per year

$50/quarter - $200 per year

$100/quarter - $400 per year

Other

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* 17. Would you support new recycling or composting programs even if it required small additional fees?

Yes

Unsure

Section 6 – Additional Feedback

Fond du Lac Waste Management Community Survey

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* 1. How often do you use the Transfer Station?

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* 2. What type of user are you?

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* 3. How far do you typically travel to reach the FDL Transfer Station?

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* 4. What materials do you most commonly bring to the Transfer Station? (Check the three (3) most common that apply)

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* 5. On average, how much waste do you bring per visit?

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* 6. How would you rate the following aspects of the Transfer Station?

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* 7. Is site signage sufficient?

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* 8. Is site cleanliness adequate?

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* 9. Which improvements would you most like to see? (Check up to 3)

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* 10. Are wait times an issue?

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* 11. Expedited pick-up of curb-side

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* 12. How often do you request pick-ups?

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* 13. Are curb-side pickup requests handled quickly

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* 14. Would you support increasing the transfer station footprint in the same location?

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* 15. What days or times are most convenient for you to use the facility?

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* 16. Would you support a quarterly rate for disposal of refuse?

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* 17. Would you support new recycling or composting programs even if it required small additional fees?

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* 18. What challenges do you experience when using the Transfer Station?

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* 19. What services or programs should the Solid Waste Program consider adding in the future?

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* 20. Any additional comments or suggestions?