Client Survey Thank you for trusting Alden Small Animal Hospital with your pet’s care! We value your feedback and would love to know how we’re doing. This short survey will take just a few minutes and is completely anonymous. Question Title * 1. What was the reason for your most recent visit? Wellness/Vaccine appointment Sick appointment Technician appointment Surgery Emergency/Urgent Care Other (please specify) Question Title * 2. If you are a new client, how did you hear about us? Friend/Family referral Internet search Walk-in Other (please specify) Question Title * 3. How easy was it to schedule your appointment? Very difficult Difficult Neutral Easy Very easy Very difficult Difficult Neutral Easy Very easy Question Title * 4. How friendly and helpful was the front desk staff? Unfriendly and unhelpful Neutral Friendly and helpful Unfriendly and unhelpful Neutral Friendly and helpful Question Title * 5. How friendly and helpful was the veterinary technician that took care of you? Unfriendly and unhelpful Neutral Friendly and helpful Unfriendly and unhelpful Neutral Friendly and helpful Question Title * 6. How clearly did the veterinarian explain/communicate your pet's health/condition? Very little communication Neutral Very informative Very little communication Neutral Very informative Question Title * 7. How satisfied were you with your wait time? Very unsatisfied Neutral Very satisfied Very unsatisfied Neutral Very satisfied Question Title * 8. Did you feel your pet was treated with care and compassion? Yes No Other (please specify) Question Title * 9. How satisfied were you with the price and explanation of treatment options for your pet? Very unsatisfied Neutral Very satisfied Very unsatisfied Neutral Very satisfied Additional comments? Question Title * 10. How likely are you to recommend our hospital to a friend or family member? Unlikely Very likely Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 11. Which veterinarian did you have and were you satisfied? Dr. Rice; Satisfied Dr. Rice; Unsatisfied Dr. Rowell; Satisfied Dr. Rowell; Unsatisfied Dr. Josh; Satisfied Dr. Josh; Unsatisfied Question Title * 12. What did we do well? Question Title * 13. What could we improve? Question Title * 14. Additional comments and/or suggestions: If you were satisfied with your visit we would really appreciate a positive review. Please follow the link or scan the QR code. Thank you! https://g.page/r/CWQZyWNSuHA_EAE/review Done