Residential Solar Survey

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* 1. How long have you owned your home?

< 1 year

1-5 years

5-10 years

10-15 years

15 years +

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* 2. I am:

An owner of solar panels

In the solar interconnection process

Interested in installing solar panels

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* 3. What motivated/is motivating you to consider solar panels? Check all that apply.

Rising utility costs

Reservations about the reliability of the electric grid

Environmental stewardship/reducing our carbon footprint

Aesthetics

Available tax credit

Other (please specify)

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* 4. What size system did/will you install?

1-5 kW

5-10 kW

10+ kW

I'm not sure.

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* 5. Did/Are you planning to install back-up battery storage?

Yes

I’m not sure.

I have not installed solar panels yet.

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* 6. What company installed/will be installing your solar system?

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* 7. How would you describe the quality of service you received from your installer?

Very positive

Positive

Neutral

Negative

Very negative

N/A; have not installed yet

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* 8. In your own words, describe your experience with the solar company and/or installer.

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* 9. How did you hear about your solar installer?

Family/Friends/Neighbor

Social media

Door-to-door salesperson

Other (please specify)

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* 10. How many quotes did/will you receive prior to purchasing solar panels?

4 or more

Unsure

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* 11. Please rate the importance of energy cost stability when considering solar panels?

Not Important

Neutral

Extremely Important

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 12. Please rate the importance of environmental stewardship when considering solar panels?

Not Important

Neutral

Extremely Important

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 13. Please rate the importance of self-sufficiency when considering solar panels?

Not Important

Neutral

Extremely Important

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 14. How would you describe the quality of service you received from New Braunfels Utilities.

Very positive

Positive

Neutral

Negative

Very negative

Haven't spoken with NBU yet.

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* 15. In your own words, describe your solar experience with NBU.

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* 16. Do you feel that installing solar panels was cost effective?

Yes

I do not have solar panels installed yet.

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* 17. The amount of electricity/money my solar panels are saving me is:

More than expected

As expected

Less than expected

I do not have solar panels installed yet.

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* 18. Do your utility bills after installing solar panels match what was presented at the time of sale?

Yes

I do not have solar panels installed yet.

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* 19. How likely are you to recommend solar panels to others in your community?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

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* 20. Were/Are you aware of NBU’s solar rebate program?

Yes

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* 21. Did/Will you apply for the rebate? If no, why not?

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* 22. How could NBU better support your needs related to solar energy?

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* 23. Are you interested in an interview with NBU to provide more feedback on your experience? If yes, please provide your name, phone number, & email address.

Name

Phone Number