The following questionnaire has been prepared in line with the OUH performance improvement incentives, to assess if the service we provide meets the needs and requirements of our users.

We hope this will improve communication with our customers and help us to deliver excellent laboratory services. We are required to undertake this task as part of our CPA / UKAS accreditation.

We would be very grateful if you could please answer the following questions. All responses will be treated with the strictest confidence.

We are most grateful for your time.

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* 1. Your details: please enter an email address / phone number if you are happy to be contacted by us.

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* 2. Which group do you consider you belong to?

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* 3. Do you use any of the OUH Pathology and Laboratories Departments' user manuals or departmental information on the Trust website?

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* 4. What do you think of the current user manuals / website information, and what improvements would you like to see?

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* 6. If you have any specific comments (positive or negative) about a department, or anything related to the question above that you would like to expand on, please fill in the box below. (Please include the names of the departments concerned.)

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* 7. Comparing the department’s performance in 2015-16 to that in 2014-15, please check the option that best reflects your opinion.

  Much improved Slightly improved Same Slightly worse Considerably worse
Biochemistry
Blood Transfusion
Cellular Pathology / NOC Histopathology
Haematology
Immunology
Laboratory Genetics
Microbiology

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* 8. If you have any specific comments about any changes that have happened, please note them below.

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* 9. Please tell us three things you like about our service, and three things that you would like us to improve.

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