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* 1. What is your name / order number?

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* 2. How satisfied were you with the initial phone contact with Ace Air Conditioning?

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* 3. Was your phone call handled promptly and efficiently?

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* 4. Was the technician courteous with a good attitude and neat appearance?

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* 5. Did the technician wear floor savers (booties) over his work boots?

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* 6. Did the technician take steps to protect your furnishings from dust and dirt?

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* 7. Did the technician answer all your questions in a professional manner?

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* 8. Were the preventative maintenance agreements shown and explained to you?

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* 9. Did the technician ensure your complete satisfaction before asking for your signature on the completion paperwork?

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* 10. Additional Comments

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