2010 Library User Survey

Please complete this survey to help us better meet your needs and to plan for the future.

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* 1. Which library do you consider your "home" library?

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* 2. Please tell us about yourself. Are you:

Female

Male

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* 3. How old are you?

Under 18

18-24

25-39

40-60

61+

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* 4. Do you have a PINES library card?

yes

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* 5. What is your highest level of education?

Some high school

High school diploma/GED

Some college

Vocational/technical college degree

Bachelor's degree

Post Graduate

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* 6. Which of the following describe you? Please mark all that apply.

Employed

Self-Employed

Student

Retired

Unemployed

Looking for Employment

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* 7. How often do you visit the library?

Daily

Weekly

Monthly

Infrequently

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* 8. Which department(s) do you use most often? Please mark all that apply.

Children's

Reference

Exhibits

Computers

Music/Media

Magazines

Young Adult

New Books

Fiction/Nonfiction Books

Heritage/Local History

Other (please specify)

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* 9. If your child has participated in the Summer Reading Program within the past two years, please tell us what you liked most and least about the program.

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* 10. Has your teen (ages 11-18) participated in a Young Adult program in the past year?

Yes

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* 11. If you answered yes to the previous question, please let us know which programs your teen liked best.

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* 12. Please rate the following service aspects of your home library.

	Excellent	Good	Average	Needs Improvement
Service from the staff	Service from the staff Excellent	Service from the staff Good	Service from the staff Average	Service from the staff Needs Improvement
Friendliness/Courtesy of the staff	Friendliness/Courtesy of the staff Excellent	Friendliness/Courtesy of the staff Good	Friendliness/Courtesy of the staff Average	Friendliness/Courtesy of the staff Needs Improvement
Information received/Questions answered	Information received/Questions answered Excellent	Information received/Questions answered Good	Information received/Questions answered Average	Information received/Questions answered Needs Improvement
Organization of library materials	Organization of library materials Excellent	Organization of library materials Good	Organization of library materials Average	Organization of library materials Needs Improvement
Quality of library materials	Quality of library materials Excellent	Quality of library materials Good	Quality of library materials Average	Quality of library materials Needs Improvement
Current, high-interest library materials	Current, high-interest library materials Excellent	Current, high-interest library materials Good	Current, high-interest library materials Average	Current, high-interest library materials Needs Improvement
Overall physical environment of the library	Overall physical environment of the library Excellent	Overall physical environment of the library Good	Overall physical environment of the library Average	Overall physical environment of the library Needs Improvement
Hours of operation	Hours of operation Excellent	Hours of operation Good	Hours of operation Average	Hours of operation Needs Improvement
Children's programs	Children's programs Excellent	Children's programs Good	Children's programs Average	Children's programs Needs Improvement
Young Adult programs	Young Adult programs Excellent	Young Adult programs Good	Young Adult programs Average	Young Adult programs Needs Improvement
Adult programs	Adult programs Excellent	Adult programs Good	Adult programs Average	Adult programs Needs Improvement
Family programs	Family programs Excellent	Family programs Good	Family programs Average	Family programs Needs Improvement
Newsletter/Events calendar	Newsletter/Events calendar Excellent	Newsletter/Events calendar Good	Newsletter/Events calendar Average	Newsletter/Events calendar Needs Improvement

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* 13. What would you like changed or added to your library?

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* 14. Would you recommend this library to a friend?

Yes

If no, please explain.

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* 15. How do you prefer to get news about library events and services?

Fliers/Pamphlets

Library Website

Newspaper

Radio

Other (please specify)

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* 1. Which library do you consider your "home" library?

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* 2. Please tell us about yourself. Are you:

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* 3. How old are you?

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* 4. Do you have a PINES library card?

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* 5. What is your highest level of education?

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* 6. Which of the following describe you? Please mark all that apply.

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* 7. How often do you visit the library?

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* 8. Which department(s) do you use most often? Please mark all that apply.

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* 9. If your child has participated in the Summer Reading Program within the past two years, please tell us what you liked most and least about the program.

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* 10. Has your teen (ages 11-18) participated in a Young Adult program in the past year?

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* 11. If you answered yes to the previous question, please let us know which programs your teen liked best.

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* 12. Please rate the following service aspects of your home library.

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* 13. What would you like changed or added to your library?

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* 14. Would you recommend this library to a friend?

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* 15. How do you prefer to get news about library events and services?

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* 16. Please use this space for additional comments and suggestions.