Customer Service Survey

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Please help us in our on-going commitment to provide extraordinary visitor experiences by sharing your thoughts. We appreciate your time and support.

Question Title

* 1. Please rate the importance of each of the following customer service elements based on your personal point of view. Please rate 1- 5 (1 = Not important, 5 = Very important). Thank you for your input.

	Not important	Somewhat unimportant	Neutral	Somewhat Important	Very important
Clean sidewalk and entry areas, grass mowed, and landscape well kept	Clean sidewalk and entry areas, grass mowed, and landscape well kept Not important	Clean sidewalk and entry areas, grass mowed, and landscape well kept Somewhat unimportant	Clean sidewalk and entry areas, grass mowed, and landscape well kept Neutral	Clean sidewalk and entry areas, grass mowed, and landscape well kept Somewhat Important	Clean sidewalk and entry areas, grass mowed, and landscape well kept Very important
Signage clearly indicates designated parking areas	Signage clearly indicates designated parking areas Not important	Signage clearly indicates designated parking areas Somewhat unimportant	Signage clearly indicates designated parking areas Neutral	Signage clearly indicates designated parking areas Somewhat Important	Signage clearly indicates designated parking areas Very important
Restrooms are clean and well-supplied	Restrooms are clean and well-supplied Not important	Restrooms are clean and well-supplied Somewhat unimportant	Restrooms are clean and well-supplied Neutral	Restrooms are clean and well-supplied Somewhat Important	Restrooms are clean and well-supplied Very important
Exhibits are sanitized and appear clean with no visible handprints, dust, or debris	Exhibits are sanitized and appear clean with no visible handprints, dust, or debris Not important	Exhibits are sanitized and appear clean with no visible handprints, dust, or debris Somewhat unimportant	Exhibits are sanitized and appear clean with no visible handprints, dust, or debris Neutral	Exhibits are sanitized and appear clean with no visible handprints, dust, or debris Somewhat Important	Exhibits are sanitized and appear clean with no visible handprints, dust, or debris Very important
Exhibit floors appear clean from litter, dirt, and debris	Exhibit floors appear clean from litter, dirt, and debris Not important	Exhibit floors appear clean from litter, dirt, and debris Somewhat unimportant	Exhibit floors appear clean from litter, dirt, and debris Neutral	Exhibit floors appear clean from litter, dirt, and debris Somewhat Important	Exhibit floors appear clean from litter, dirt, and debris Very important
You are warmly greeted upon arrival	You are warmly greeted upon arrival Not important	You are warmly greeted upon arrival Somewhat unimportant	You are warmly greeted upon arrival Neutral	You are warmly greeted upon arrival Somewhat Important	You are warmly greeted upon arrival Very important
Staff neatly dressed wearing nametag and proper uniform	Staff neatly dressed wearing nametag and proper uniform Not important	Staff neatly dressed wearing nametag and proper uniform Somewhat unimportant	Staff neatly dressed wearing nametag and proper uniform Neutral	Staff neatly dressed wearing nametag and proper uniform Somewhat Important	Staff neatly dressed wearing nametag and proper uniform Very important
Staff smiles and makes eye contact	Staff smiles and makes eye contact Not important	Staff smiles and makes eye contact Somewhat unimportant	Staff smiles and makes eye contact Neutral	Staff smiles and makes eye contact Somewhat Important	Staff smiles and makes eye contact Very important
Staff responds to customer with a sense of urgency	Staff responds to customer with a sense of urgency Not important	Staff responds to customer with a sense of urgency Somewhat unimportant	Staff responds to customer with a sense of urgency Neutral	Staff responds to customer with a sense of urgency Somewhat Important	Staff responds to customer with a sense of urgency Very important
Check-in staff is knowledgeable regarding facility, operations, and pricing	Check-in staff is knowledgeable regarding facility, operations, and pricing Not important	Check-in staff is knowledgeable regarding facility, operations, and pricing Somewhat unimportant	Check-in staff is knowledgeable regarding facility, operations, and pricing Neutral	Check-in staff is knowledgeable regarding facility, operations, and pricing Somewhat Important	Check-in staff is knowledgeable regarding facility, operations, and pricing Very important
Explanation of visitor expectations provided at check-in	Explanation of visitor expectations provided at check-in Not important	Explanation of visitor expectations provided at check-in Somewhat unimportant	Explanation of visitor expectations provided at check-in Neutral	Explanation of visitor expectations provided at check-in Somewhat Important	Explanation of visitor expectations provided at check-in Very important
Information available regarding upcoming exhibits and activities	Information available regarding upcoming exhibits and activities Not important	Information available regarding upcoming exhibits and activities Somewhat unimportant	Information available regarding upcoming exhibits and activities Neutral	Information available regarding upcoming exhibits and activities Somewhat Important	Information available regarding upcoming exhibits and activities Very important
Check-in area organized and free of clutter	Check-in area organized and free of clutter Not important	Check-in area organized and free of clutter Somewhat unimportant	Check-in area organized and free of clutter Neutral	Check-in area organized and free of clutter Somewhat Important	Check-in area organized and free of clutter Very important
Clear information posted regarding admission pricing and membership options	Clear information posted regarding admission pricing and membership options Not important	Clear information posted regarding admission pricing and membership options Somewhat unimportant	Clear information posted regarding admission pricing and membership options Neutral	Clear information posted regarding admission pricing and membership options Somewhat Important	Clear information posted regarding admission pricing and membership options Very important
Check-in process completed in less than 3-5 minutes	Check-in process completed in less than 3-5 minutes Not important	Check-in process completed in less than 3-5 minutes Somewhat unimportant	Check-in process completed in less than 3-5 minutes Neutral	Check-in process completed in less than 3-5 minutes Somewhat Important	Check-in process completed in less than 3-5 minutes Very important
An accurate receipt and/or change is provided	An accurate receipt and/or change is provided Not important	An accurate receipt and/or change is provided Somewhat unimportant	An accurate receipt and/or change is provided Neutral	An accurate receipt and/or change is provided Somewhat Important	An accurate receipt and/or change is provided Very important
Quick and efficient resolution of customer concerns or problems	Quick and efficient resolution of customer concerns or problems Not important	Quick and efficient resolution of customer concerns or problems Somewhat unimportant	Quick and efficient resolution of customer concerns or problems Neutral	Quick and efficient resolution of customer concerns or problems Somewhat Important	Quick and efficient resolution of customer concerns or problems Very important
Friendly smiling staff visible in exhibit halls	Friendly smiling staff visible in exhibit halls Not important	Friendly smiling staff visible in exhibit halls Somewhat unimportant	Friendly smiling staff visible in exhibit halls Neutral	Friendly smiling staff visible in exhibit halls Somewhat Important	Friendly smiling staff visible in exhibit halls Very important
Staff actively assists with crowd control/management in exhibit halls	Staff actively assists with crowd control/management in exhibit halls Not important	Staff actively assists with crowd control/management in exhibit halls Somewhat unimportant	Staff actively assists with crowd control/management in exhibit halls Neutral	Staff actively assists with crowd control/management in exhibit halls Somewhat Important	Staff actively assists with crowd control/management in exhibit halls Very important
Staff responds with a sense of urgency to requests for assistance or questions in exhibit halls	Staff responds with a sense of urgency to requests for assistance or questions in exhibit halls Not important	Staff responds with a sense of urgency to requests for assistance or questions in exhibit halls Somewhat unimportant	Staff responds with a sense of urgency to requests for assistance or questions in exhibit halls Neutral	Staff responds with a sense of urgency to requests for assistance or questions in exhibit halls Somewhat Important	Staff responds with a sense of urgency to requests for assistance or questions in exhibit halls Very important
Easy to find and understand explanation or instruction as needed for exhibits	Easy to find and understand explanation or instruction as needed for exhibits Not important	Easy to find and understand explanation or instruction as needed for exhibits Somewhat unimportant	Easy to find and understand explanation or instruction as needed for exhibits Neutral	Easy to find and understand explanation or instruction as needed for exhibits Somewhat Important	Easy to find and understand explanation or instruction as needed for exhibits Very important
You are greeted upon entry to Workshop	You are greeted upon entry to Workshop Not important	You are greeted upon entry to Workshop Somewhat unimportant	You are greeted upon entry to Workshop Neutral	You are greeted upon entry to Workshop Somewhat Important	You are greeted upon entry to Workshop Very important
Staff available in Workshop to provide explanation and instruction as needed	Staff available in Workshop to provide explanation and instruction as needed Not important	Staff available in Workshop to provide explanation and instruction as needed Somewhat unimportant	Staff available in Workshop to provide explanation and instruction as needed Neutral	Staff available in Workshop to provide explanation and instruction as needed Somewhat Important	Staff available in Workshop to provide explanation and instruction as needed Very important
Work areas clean and organized in the Workshop	Work areas clean and organized in the Workshop Not important	Work areas clean and organized in the Workshop Somewhat unimportant	Work areas clean and organized in the Workshop Neutral	Work areas clean and organized in the Workshop Somewhat Important	Work areas clean and organized in the Workshop Very important
You are told, “Thank you. Come see us again” when leaving Discovery Lab	You are told, “Thank you. Come see us again” when leaving Discovery Lab Not important	You are told, “Thank you. Come see us again” when leaving Discovery Lab Somewhat unimportant	You are told, “Thank you. Come see us again” when leaving Discovery Lab Neutral	You are told, “Thank you. Come see us again” when leaving Discovery Lab Somewhat Important	You are told, “Thank you. Come see us again” when leaving Discovery Lab Very important
You receive timely response to Facebook messages and emails	You receive timely response to Facebook messages and emails Not important	You receive timely response to Facebook messages and emails Somewhat unimportant	You receive timely response to Facebook messages and emails Neutral	You receive timely response to Facebook messages and emails Somewhat Important	You receive timely response to Facebook messages and emails Very important
Website and other marketing materials are well-organized and up-to-date	Website and other marketing materials are well-organized and up-to-date Not important	Website and other marketing materials are well-organized and up-to-date Somewhat unimportant	Website and other marketing materials are well-organized and up-to-date Neutral	Website and other marketing materials are well-organized and up-to-date Somewhat Important	Website and other marketing materials are well-organized and up-to-date Very important

Please provide your input if there is anything else that you believe is important related to customer service that is not listed above.