Customer Feedback Survey Question Title * 1. How did you first hear about Moldlab, Ltd? News article Word-of-mouth referral from friend Online search (e.g., Google, Yahoo, Bing) Online forum/discussion board Social media (e.g., Facebook, Twitter) Referral from other company Other (please specify) Question Title * 2. Does the website appear easy to navigate? Extremely easy Very easy Somewhat easy Not very easy Not at all easy Is any particular feature confusing or difficult to use? Question Title * 3. How easy is it to understand the information on our website? Extremely easy Very easy Somewhat easy Not so easy Not at all easy Question Title * 4. How much do you trust the information on our website? A great deal A lot A moderate amount A little Not at all Question Title * 5. Does the website provide too much information, too little information, or the right amount of information? Much too much information Somewhat too much information About the right amount of information Somewhat too little information Much too little information What information should we add or remove? Question Title * 6. Overall, how satisfied are you with the website? Extremely satisfied Very satisfied Moderately satisfied Slightly satisfied Not at all satisfied Question Title * 7. How important is accreditation to selecting a lab? Extremely important Very important Somewhat important Not very important Not important at all Question Title * 8. Did you call the laboratory? Yes No Question Title * 9. If you did call the lab, how well were your questions answered? Extremely well Very well Moderately well Not very well Not well at all I did not call How can we answer your questions better? Question Title * 10. Would you like to be contacted in regards to this survey? If so, please include your preferred contact information. Yes No Please include your contact information below if you would like to be contacted. Done