Customer Feedback Survey
1.
How did you first hear about Moldlab, Ltd?
News article
Word-of-mouth referral from friend
Online search (e.g., Google, Yahoo, Bing)
Online forum/discussion board
Social media (e.g., Facebook, Twitter)
Referral from other company
Other (please specify)
2.
Does the website appear easy to navigate?
Extremely easy
Very easy
Somewhat easy
Not very easy
Not at all easy
Is any particular feature confusing or difficult to use?
3.
How easy is it to understand the information on our website?
Extremely easy
Very easy
Somewhat easy
Not so easy
Not at all easy
4.
How much do you trust the information on our website?
A great deal
A lot
A moderate amount
A little
Not at all
5.
Does the website provide too much information, too little information, or the right amount of information?
Much too much information
Somewhat too much information
About the right amount of information
Somewhat too little information
Much too little information
What information should we add or remove?
6.
Overall, how satisfied are you with the website?
Extremely satisfied
Very satisfied
Moderately satisfied
Slightly satisfied
Not at all satisfied
7.
How important is accreditation to selecting a lab?
Extremely important
Very important
Somewhat important
Not very important
Not important at all
8.
Did you call the laboratory?
Yes
No
9.
If you did call the lab, how well were your questions answered?
Extremely well
Very well
Moderately well
Not very well
Not well at all
I did not call
How can we answer your questions better?
10.
Would you like to be contacted in regards to this survey? If so, please include your preferred contact information.
Yes
No
Please include your contact information below if you would like to be contacted.