Louisville MSD Public Feedback Survey
1.
How often do you use the Louisville MSD website?
Daily
Weekly
Monthly
Less than once per month
Once or twice per year
2.
What are your primary reasons for visiting the LouisvilleMSD.org site?
Pay My Bill
Report an Odor
Contact MSD
Assistance Program Information
MSD Overflow Advisory
MSD News
Educational resources
Informational resources
Procurement
Job Openings
Other (please specify)
3.
Which of the following best describes you?
Local resident
Louisville visitor
Local businessperson
Metro Louisville employee
MSD Employee
Other (please specify)
4.
How do you typically find the information you need when visiting the LouisvilleMSD.org site? Select all that apply.
Top menu navigation
Site search bar
Footer menu
External search engine (e.g. Google, Bing)
Direct link from another source (email, social media)
Other (please specify)
5.
Please rate whether you agree or disagree with the following statements about LouisvilleMSD.org.
Strongly disagree
Strongly Agree
The LouisvilleMSD.org website is easy to navigate.
Strongly disagree
Strongly Agree
I can quickly find the information I need.
Strongly disagree
Strongly Agree
The site's layout and design are visually appealing.
Strongly disagree
Strongly Agree
The content is up-to-date and accurate.
Strongly disagree
Strongly Agree
I find the interactive features (e.g. search, filters, forms) useful.
Strongly disagree
Strongly Agree
I am satisfied with my overall experience on the website.
Strongly disagree
Strongly Agree
I would recommend the website to others.
Strongly disagree
Strongly Agree
6.
Which website features do you use regularly? Please check all that apply.
Pay Bills Online
Report an Odor
News
Alerts/Advisory Notices
Overflow Advisory Level
Events Calendars
Customer Assistance Programs
Educational Resources
Permitting
Programs
Plant Guide
Water Quality
Floodplain Management
Careers
Project WIN website
Procurement (contracting opportunities)
7.
Which MSD programs and initiatives have you engaged with or are familiar with?
Emergency Wastewater Rate Assistance Program
Senior Citizen Discount Program
Private Meter Program
Downspout Disconnection Program
Industrial Waste Programs
Mowing Program
Plumbing Modification Program
Community Benefits Program
Green Initiatives
Louisville Green
Odor Control
Urban Reforestation Program
Supplier Diversity Program
Small Business Enterprise Program
None of the above
Other (please specify)
8.
In the last 12 months, which of the following devices have you used to access LouisvilleMSD.org?
Personal computer
Public computer (i.e., at library or school)
Tablet
Smartphone
Wearable (e.g. smartwatch)
Other (please specify)
9.
Do you use any of the following assistance devices? Check all that apply.
Alternative keyboards
Braille displays
Electronic pointing devices
Magnifiers
Screen masks
Sip-and-puff systems
Speech recognition
None
Other (please specify)
10.
How old are you?
Under 18
18-24
25-34
35-44
45-54
55-64
65+
11.
Do you have other comments or suggestions for how to make LouisvilleMSD.org more useful to you? (For example, are there features that you would like to see added to the site?)
12.
Would you be willing to provide additional feedback to help us improve LouisvileMSD.org? If so, please enter your email address. We will only use it for the purpose of making LouisvilleMSD.org better