Customer Satisfaction Survey Listening to customers has always been important to us. Your feedback will help us better serve people like you! Question Title * 1. How long have you been a customer of Loucon Metal Limited? Less than six months Six months to a year 1 - 2 years More than 2 years I am not a customer Question Title * 2. Which of the following products have you purchased from Loucon Metal Limited before? (Please select all that apply.) Fabrication Services Custom Cut to size metal Water Jet Services Plasma Cutting services Rebar Question Title * 3. Overall, how satisfied are you with Loucon Metal Limited? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not satisfied at all Question Title * 4. How well do our services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 5. How would you rate the quality of our products? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 6. How would you rate the value for money of our products? Excellent Above average Average Below average Poor Question Title * 7. How responsive have we been to your questions or concerns? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * 8. How likely are you to purchase any of our products again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely Question Title * 9. Do you have any other comments, questions, or concerns? Question Title * 10. How helpful are the employees at Loucon Metal? Extremely helpful Very helpful Somewhat helpful Not so helpful Not at all helpful Question Title * 11. What changes would Loucon have to make for you to give it an even higher rating? Question Title * 12. Was your material ready for pick up in a timely fashion as promised by the sales team. Yes No Other (please specify) None of the above Question Title * 13. Was your material delivered to you on time as promised by the sales team. Yes No Other (please specify) None of the above Question Title * 14. If you were a walk-in customer, how was the service at the Sales Counter. The staff were quick to respond. The staff took their time. The staff were slow, I had to wait over 2 minutes for assistance. The staff were quick and pleasant to deal with. Please provide any additional comments you would like to share with us. Question Title * 15. Was there an employee that stood out to you during your experience with us. Done
