Introduction and data protection

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As the statutory consumer body representing the interests of passengers in and around London, London TravelWatch want to ensure that bus users have a voice in maintaining and improving bus services. The London Bus Users' Online Community aims to inform and engage Londoners with issues relating to the routes they regularly use. Community members also have the opportunity to hear about issues relating to London’s bus system as a whole.

This form takes only a couple of minutes to complete.

The information you supply will be used by London TravelWatch solely for the purpose of campaigning to maintain and improve bus service within the terms of the Data Protection Act 1998. We shall not supply it to third parties.

Please note: this will not replace the normal complaints process. If you have a complaint about a bus service you must go to Transport for London first and then if you are not satisfied you may contact us as an appeal.
For further details on how to appeal follow the link: