* 1. Describe the issue that you are experiencing.

* 2. What province are you in?

* 3. What town or city you are in?

* 4. What is your internet service provider (ISP) (e.g. Sympatico, Rogers, Cogeco)?

* 5. Are you on a wireless (wifi) connection?

* 6. Are you trying to connect from a cell phone?

* 7. If yes to the above, what type of phone do you have (e.g. iphone, blackberry, android, etc.)