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1. Describe the technical issue that you are experiencing with Live Chat.

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2. What province are you in?

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3. What town or city you are in?

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4. What is your internet service provider (ISP) (e.g. Sympatico, Rogers, Cogeco)?

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5. Are you on a wireless (wifi) connection?

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6. Are you trying to connect from a cell phone?

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7. If yes to the above, what type of phone do you have (e.g. iphone, blackberry, android, etc.)

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