ABC Licensee Training Survey

Question Title

* 1. What is your current position?

Manager

Owner

Seller or Server

Staff (Not Seller or Server)

Other (please specify)

Question Title

* 2. In what type of licensed establishment do you work?

On-premises (i.e. restaurant, hotel, private club, etc.)

Off-premises (i.e. convenience store, grocery, wine or other specialty store, etc.)

Both On- and Off-premises

Question Title

* 3. In what County/City is your licensed establishment located?

Question Title

* 4. How often do employees receive alcohol responsibility training?

We do not receive formal trainings

A few of us have received some training

All new employees receive training

All employees are trained annually

Question Title

* 5. Which training provider(s) does your establishment use for alcohol responsibility training? (Select all that apply.)

Trainings developed and provided internally

Trainings from Virginia ABC

Trainings from a training provider certified by Virginia ABC (ABC Tipster, BREW VA, Learn2Serve, Rserving, StateFoodSafety, ServSafe, SureSellNow, Techiques of Alcohol Management, The Operational Alcohol Standards Training (T.O.A.S.T. VA), Training for Intervention Procedures (TIPS), or WINE VA)

We do not currently receive training

Other (please specify)

Question Title

* 6. Are you aware of the following free licensee training resources provided by Virginia ABC?

	Not Aware, Do Not Use	Aware, Have Not Used	Aware, Used Once or Twice	Aware, Use Frequently
Assigned Special Agent	Assigned Special Agent Not Aware, Do Not Use	Assigned Special Agent Aware, Have Not Used	Assigned Special Agent Aware, Used Once or Twice	Assigned Special Agent Aware, Use Frequently
Classroom Trainings: Responsible Sellers & Servers: Virginia’s Program (RSVP) or Manager’s Alcohol Responsibility Training (MART)	Classroom Trainings: Responsible Sellers & Servers: Virginia’s Program (RSVP) or Manager’s Alcohol Responsibility Training (MART) Not Aware, Do Not Use	Classroom Trainings: Responsible Sellers & Servers: Virginia’s Program (RSVP) or Manager’s Alcohol Responsibility Training (MART) Aware, Have Not Used	Classroom Trainings: Responsible Sellers & Servers: Virginia’s Program (RSVP) or Manager’s Alcohol Responsibility Training (MART) Aware, Used Once or Twice	Classroom Trainings: Responsible Sellers & Servers: Virginia’s Program (RSVP) or Manager’s Alcohol Responsibility Training (MART) Aware, Use Frequently
Online Trainings: Responsible Sellers & Servers: Virginia’s Program (RSVP) or Manager’s Alcohol Responsibility Training (MART)	Online Trainings: Responsible Sellers & Servers: Virginia’s Program (RSVP) or Manager’s Alcohol Responsibility Training (MART) Not Aware, Do Not Use	Online Trainings: Responsible Sellers & Servers: Virginia’s Program (RSVP) or Manager’s Alcohol Responsibility Training (MART) Aware, Have Not Used	Online Trainings: Responsible Sellers & Servers: Virginia’s Program (RSVP) or Manager’s Alcohol Responsibility Training (MART) Aware, Used Once or Twice	Online Trainings: Responsible Sellers & Servers: Virginia’s Program (RSVP) or Manager’s Alcohol Responsibility Training (MART) Aware, Use Frequently
Web Pages – Retail Resources, Industry Resources: Distilled Spirits, and Industry Resources: Beer, Wine and Cider	Web Pages – Retail Resources, Industry Resources: Distilled Spirits, and Industry Resources: Beer, Wine and Cider Not Aware, Do Not Use	Web Pages – Retail Resources, Industry Resources: Distilled Spirits, and Industry Resources: Beer, Wine and Cider Aware, Have Not Used	Web Pages – Retail Resources, Industry Resources: Distilled Spirits, and Industry Resources: Beer, Wine and Cider Aware, Used Once or Twice	Web Pages – Retail Resources, Industry Resources: Distilled Spirits, and Industry Resources: Beer, Wine and Cider Aware, Use Frequently
Publication: Responsibility Guide for Licensees – Learn Virginia ABC Basics	Publication: Responsibility Guide for Licensees – Learn Virginia ABC Basics Not Aware, Do Not Use	Publication: Responsibility Guide for Licensees – Learn Virginia ABC Basics Aware, Have Not Used	Publication: Responsibility Guide for Licensees – Learn Virginia ABC Basics Aware, Used Once or Twice	Publication: Responsibility Guide for Licensees – Learn Virginia ABC Basics Aware, Use Frequently
Licensee Newsletter	Licensee Newsletter Not Aware, Do Not Use	Licensee Newsletter Aware, Have Not Used	Licensee Newsletter Aware, Used Once or Twice	Licensee Newsletter Aware, Use Frequently
Spirited Virginia Magazine	Spirited Virginia Magazine Not Aware, Do Not Use	Spirited Virginia Magazine Aware, Have Not Used	Spirited Virginia Magazine Aware, Used Once or Twice	Spirited Virginia Magazine Aware, Use Frequently
Licensee Education and Prevention Coordinator	Licensee Education and Prevention Coordinator Not Aware, Do Not Use	Licensee Education and Prevention Coordinator Aware, Have Not Used	Licensee Education and Prevention Coordinator Aware, Used Once or Twice	Licensee Education and Prevention Coordinator Aware, Use Frequently

Question Title

* 7. Which type of training is most useful and convenient for you? (Select all that apply.)

Classroom training

Online training

Printed materials (handbooks, brochures, posters, etc.)

Digital materials (online resources, FAQs, downloadable items, etc.)

Question Title

* 8. What responsible selling and serving training topics would you be interested in Virginia ABC offering for free? [Check all that apply.]

How to obtain a Virginia ABC license

Virginia ABC code and regulations

How alcohol affects the brain and body

ID Checking

Handling confrontational situations, including refusing sales

Standard size of alcoholic beverages

Preventing overserving

Preventing underage sales

Drinking and driving prevention

Marketing and happy hour regulations

History of alcohol and how it is made

Incident documentation

Other (please specify)

Question Title

* 9. What additional licensee training resources could Virginia ABC offer that would be useful to you?

Question Title

* 10. If you are willing to answer more questions about your experience with licensee training from Virginia ABC in a focus group or interview, please provide your email below: