Dear Client:
We ask you to help us serve our clients better by filling out this report card. It will just take a minute to check the best answer box, but we'd like your comments, too. Thank you!

* 1. Legal Aid give you:

* 2. Did Legal Aid provide help to you by:

* 3. Did you use our automated callback feature?

* 4. If you did use the automated callback feature, did it work like you expected?

* 5. The quality of help provided by Legal Aid was:

* 6. Did you get what you wanted?

* 7. Were you treated with courtesy and respect?

* 8. Were you kept informed about progress in your case?

* 9. Considering the nature of your problem, was Legal Aid's help on your case or question given promptly?

* 10. Do you know more about this issue than you did before?

* 11. If your problem happened again, would you:

  Yes No
know what to do on your own?
call back to Legal Aid for help?

* 12. What was the best thing about dealing with Legal Aid?

* 13. What was the worst thing about dealing with Legal Aid?

* 14. How did the service you received benefit you and your household? What difference did it make in your life?

* 15. Client Name (required):

* 16. Dates you received service from VLAS (required):

* 17. Your Lawyer or Paralegal's Name (Optional)

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