Dear Client:
We ask you to help us serve our clients better by filling out this report card. It will just take a minute to check the best answer box, but we'd like your comments, too. Thank you!

When you called for help, were you able to get through to our intake unit the first time you tried?

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* 1. When you called for help, were you able to get through to our intake unit the first time you tried?

When you reached the intake unit for help, Legal Aid's intake procedure was:

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* 2. When you reached the intake unit for help, Legal Aid's intake procedure was:

The length of time between calling and talking to someone was:

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* 3. The length of time between calling and talking to someone was:

This length of time seemed:

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* 4. This length of time seemed:

Did you get what you wanted?

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* 5. Did you get what you wanted?

The quality of help provided by Legal Aid was:

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* 6. The quality of help provided by Legal Aid was:

If your problem happened again, would you:

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* 7. If your problem happened again, would you:

  Yes No
know what to do on your own?
call back to Legal Aid for help?
Were you treated with courtesy and respect?

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* 8. Were you treated with courtesy and respect?

Did you use our automated callback feature?

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* 9. Did you use our automated callback feature?

If you used the automated callback feature, did it work as you expected?

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* 10. If you used the automated callback feature, did it work as you expected?

How did you find our telephone number?

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* 11. How did you find our telephone number?

Have you ever called the recorded legal scripts (1-866-leglaid) after-hours?

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* 12. Have you ever called the recorded legal scripts (1-866-leglaid) after-hours?

If yes, did you find them useful?

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* 13. If yes, did you find them useful?

What was the best thing about receiving advice over the telephone?

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* 14. What was the best thing about receiving advice over the telephone?

What was the worst thing about receiving advice over the telephone?

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* 15. What was the worst thing about receiving advice over the telephone?

If advised to take some given action, did you do it and if not, why not?

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* 16. If advised to take some given action, did you do it and if not, why not?

Client Name (required)

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* 17. Client Name (required)

Your email address so we can answer you if needed:

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* 18. Your email address so we can answer you if needed:

Dates you received service from VLAS (required)?

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* 19. Dates you received service from VLAS (required)?

Paralegal Name (Optional)

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* 20. Paralegal Name (Optional)

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