Dear Client:
We ask you to help us serve our clients better by filling out this report card. It will just take a minute to check the best answer box, but we'd like your comments, too. Thank you!

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1. When you called for help, were you able to get through to our intake unit the first time you tried?

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2. When you reached the intake unit for help, Legal Aid's intake procedure was:

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3. The length of time between calling and talking to someone was:

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4. This length of time seemed:

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5. Did you get what you wanted?

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6. The quality of help provided by Legal Aid was:

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7. If your problem happened again, would you:

  Yes No
know what to do on your own?
call back to Legal Aid for help?

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8. Were you treated with courtesy and respect?

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9. Did you use our automated callback feature?

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10. If you used the automated callback feature, did it work as you expected?

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11. How did you find our telephone number?

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12. What was the best thing about receiving advice over the telephone?

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13. What was the worst thing about receiving advice over the telephone?

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14. If advised to take some given action, did you do it and if not, why not?

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15. Client Name (required) (Required.)

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16. Your email address so we can answer you if needed:

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17. Dates you received service from VLAS (required)? (Required.)

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18. Paralegal Name (Optional)

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