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TELL US HOW YOU REALLY FEEL.

Thank you for offering to share your opinion about Lantech products and services.  Your opinion matters to us and will help us to better serve you in the future.  We realize how precious your time is. That’s why we made sure this survey will only take five minutes.  Your responses are completely anonymous.

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* 1. How familiar are you with Lantech?

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* 2. How would you describe your overall opinion of Lantech?

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* 3. Has your company purchased Lantech Case Handling equipment in the past 10 years?

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* 4. Has your company purchased Lantech Stretch Wrapping equipment in the past 10 years?

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* 5. How likely are you/is your company to purchase equipment from Lantech in the next two years?

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* 6. How likely are you to recommend Lantech Case Handling equipment?

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* 7. How likely are you to recommend Lantech Stretch Wrapping equipment?

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* 8. When selecting packaging equipment suppliers, please rank these 5 criteria:

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* 9. To what extent do you agree or disagree with the following statements about Lantech's Customer Service

  Strongly Agree Agree  Neither agree nor disagree Disagree Strongly disagree N/A
I consistently receive quality customer service from Lantech
Lantech responds promptly to my customer service requests
Lantech customer service has never left me unsatisfied.

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* 10. To what extent do you agree or disagree with the following statements about Lantech's Technical Field Service

  Strongly Agree Agree  Neither agree nor disagree Disagree Strongly disagree N/A
I consistently receive quality technical field service from Lantech
Lantech responds promptly to my technical field service requests
Lantech technical field service has never left me unsatisfied.

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* 11. To what extent do you agree or disagree with the following statements about how Innovative Lantech is.

  Strongly Agree Agree  Neither agree nor disagree Disagree Strongly disagree
Lantech is innovative.
Lantech case handling equipment has the most valuable features.
Lantech stretch wrapping equipment has the most valuable features.
Lantech understands the needs of the market.

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* 12. To what extent do you agree or disagree with the following statements about the Quality of Lantech's equipment.

  Strongly Agree Agree  Neither agree nor disagree Disagree Strongly disagree
Lantech case handling equipment is of superior quality.
Lantech stretch wrapping equipment is of superior quality.
Lantech stands by the quality of their products.

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* 13. To what extent do you agree or disagree with the following statements about the Price of Lantech's equipment.

  Strongly Agree Agree  Neither agree nor disagree Disagree Strongly disagree
Lantech case handling equipment is competitively priced.
Lantech stretch wrapping equipment is competitively priced.
Lantech’s case handling equipment is a great value for the price.
Lantech’s stretch wrapping equipment is a great value for the price.

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* 14. To what extent do you agree or disagree with the following statements about Lantech's Sales Process.

  Strongly Agree Agree  Neither agree nor disagree Disagree Strongly disagree
Lantech sales professionals are outstanding
Lantech sales professionals provide the right information at the right time
Lantech's sales professionals promptly respond to quote requests

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* 15. Has your company purchased case handling equipment from a company other than Lantech in the past 2 years?

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* 16. If so, what was the main reason your company bought case handling from a company other than Lantech?

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* 17. Has your company purchased stretch wrapping equipment from a company other than Lantech in the past 2 years?

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* 18. If so, what was the main reason your company bought stretch wrapping equipment from a company other than Lantech?

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* 19. Why would you or would you not purchase Lantech equipment in the future?

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* 20. What type of company do your work for?

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* 21. Which of the following best describe your job function?

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* 23. What is your company’s annual revenue?

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