Lacerte 2018 Program Installation

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* 1. How would you rate your 2018 Lacerte software installation experience

Completely satisfied (very easy)

Satisfied (easy)

Unsatisfied (difficult)

Completely unsatisfied (very difficult or complex)

Comments

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* 2. Where do you turn to for help when installing your software?

Lacerte Community/Knowledgebase

Call Lacerte Customer Care

Computer technician or IT professional

Friends and/or colleagues that use Lacerte

No help needed with installation

Other (please specify)

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* 3. In your office, who handles the Lacerte software installation?

I install the software myself without assistance

I contact Lacerte support and have them assist with the installation

An internal computer technician or IT professional installs the software

An external computer technician or IT professional installs the software

Other (please specify)

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* 4. Did you experience any issues installing your Lacerte software?

Yes, I solved the issue myself without additional help

Yes, I contacted Lacerte for assistance

Yes, I found my answer on the Lacerte support site

Yes, a computer technician resolved the issue

No, I did not have any issues with installing my software

Comments (Please provide any additional feedback you have regarding your software installation.)

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* 5. Do you have recommendations on how we could improve your software installation experience?

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* 6. How would you rate your 2017 to 2018 Proforma experience?

Great, no issues

Fair, some issues

Poor, nothing but issues

Other (please specify)

Lacerte 2018 Program Installation

Question Title

* 1. How would you rate your 2018 Lacerte software installation experience

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* 2. Where do you turn to for help when installing your software?

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* 3. In your office, who handles the Lacerte software installation?

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* 4. Did you experience any issues installing your Lacerte software?

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* 5. Do you have recommendations on how we could improve your software installation experience?

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* 6. How would you rate your 2017 to 2018 Proforma experience?

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* 7. Customer Account Number? (In Lacerte, select Settings->Options->Firm Information)

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* 8. Email address