Laboratory Customer Feedback Survey

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* 1. What best describes your practice?

Small Animal

Equine

Large Animal (Farm)

Mixed Practice

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* 2. At which laboratory are your samples tested?

Axiom Laboratories

Finn Pathologists

Both Axiom & Finn

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* 3. How satisfied are you with how quickly telephone calls are handled?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 4. How satisfied are you with the turnaround time of testing?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 5. How satisfied are you with the quality of reports received?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 6. How satisfied are you with the level of clinical support available?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 7. How satisfied are you with the delivery service to the laboratory?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 8. How satisfied are you with the general service provided?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 9. Please rank the above services on their importance to you. (1 most important, 5 least important)

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* 10. Please leave one word to describe our services to you

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* 11. Please comment on any suggestions you have for future improvements or feedback that you feel would help enhance our services.

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* 12. If you would like to be contacted about anything raised within this survey, please leave your practice details and someone will get back to you in due course.