Self Check-Out Rental Experience Self Check-Out Experience Question Title * 1. Have you rented from Rug Doctor before? No Yes, within the last year Yes, within 1-2 years ago Yes, but it was longer than 3 years ago Question Title * 2. Overall, how satisfied were you with your rental experience? Very Unsatisfied Somewhat Unsatisfied Neutral Somewhat Satisfied Very Satisfied Very Unsatisfied Somewhat Unsatisfied Neutral Somewhat Satisfied Very Satisfied Question Title * 3. Did you like the self-checkout experience? Yes No Question Title * 4. If no, please tell us why. Scanning QR code Check-out process Returning machine Prefer renting from a customer service rep Other (please specify) Question Title * 5. How likely is it that you would recommend Rug Doctor Self Check-Out to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 6. Was it easy to scan the QR Code to begin the Self Check-Out? Yes No If No, why? Question Title * 7. Was it easy to select your machine? Yes No If No, why? Question Title * 8. Did you add the upholstery tool to your rental? Yes No If No, Why? Question Title * 9. Was it easy to select the cleaning solution? Yes No If No, why? Question Title * 10. Did you receive text messages with cleaning instructions and reminders? Yes No Question Title * 11. Did you have any trouble with the return process? Yes No If Yes, what was the issue? Question Title * 12. Did you have to contact customer service at any point? Yes No If Yes, what was the issue? Next
