Important PHCC Member Survey

How is COVID-19 Affecting You in 2021?

Tell us About Your Experiences

PHCC—National Association continues to advocate for the needs of the p-h-c industry during COVID-19 and we want to hear from you about how current conditions are impacting your business in 2021. Your feedback will help us plan the additional resources and services we can provide to meet your needs.

Please complete this short survey today. All respondents providing contact information will be entered in a drawing for a free registration to PHCCCONNECT2021, to be held Oct. 20-22 in Kansas City, MO.

If you have any questions or would like to share additional information, please contact customercare@naphcc.org.

Thank you for your input.

Question Title

* 1. What is your field of work? Check all that apply.

Residential Service/Repair/Remodel

Commercial Service/Repair/Remodel

Residential New Construction

Commercial New Construction

Industrial

Institutional

Question Title

* 2. What is your type of work? Check all that apply.

Plumbing

Heating

Air Conditioning

Chillers

Hydronics

Geo-Thermal

Ventilation

Question Title

* 3. Please rate the continuing impact the COVID-19 pandemic is having on your business.

No Impact

Low Impact

Medium Impact

Medium High Impact

High Impact

Question Title

* 4. What are your top 3 current challenges?

Low call volume for residential service calls

Low volume for commercial service calls

New construction slow down, projects on hold

Not operating with full staff, employees

Customers holding off on projects, replacements due to economic concerns

Difficulty getting permits and inspections

Increased operating costs due to increased needs for PPE and jobsite sanitation

Running fewer service jobs to meet current sanitation best practices

Closing my business

Cash Flow

Too much work

Addressing employee health and safety concerns

Addressing customer health and safety concerns

Modifying operations and jobsites to follow new OSHA & CDC guidelines

Other (please specify)

Question Title

* 5. Are you planning to apply for a second draw PPP financial assistance?

Yes

Have applied, waiting to hear back

Unsure

Question Title

* 6. Manufacturers and suppliers have been highly responsive to serving my needs.

Strongly Disagree

Disagree

Undecided/Neutral

Agree

Strongly Agree

Strongly Disagree

Disagree

Undecided/Neutral

Agree

Strongly Agree

Comments (please specify)

Question Title

* 7. What supply chain disruptions are you currently experiencing? Check all that apply.

No disruptions

Shortage of personal protective equipment (PPE)

Shortage of construction materials, equipment, or parts

Delays in shipping materials

Shorter hours for suppliers, difficult to get materials when needed

Cost increases

Other (please specify)

Question Title

* 8. How has the COVID-19 outbreak impacted your workforce? Check all that apply.

Decreased productivity

Employee absenteeism related to COVID protocols

Finding qualified employees

Increased anxiety (concerns for personal health, family-life disrupted, fear of reduced income, job loss)

Have had to cut hours or lay off employees

Some are reluctant to return to work, making more through unemployment

Difficult to schedule work crews with social distancing

Difficulty finding technicians

Other (please specify)

Question Title

* 9. How will you continue to mitigate safety risks to both your employees and your clients? Check all that apply.

Increased safety meetings

Screen employees as they report to office or job site

Screen customers before entering homes and businesses

Social distancing on construction jobs

Mandatory requirements to use adequate PPE on all job sites

Increased disinfection of high touch areas on job sites, tools, vehicles

Complying with all CDC guidelines

Increased communication with customers about the importance of safety protocols

Mandate Employee Vaccinations

Encourage Employee Vaccinations

Deny on-site visits to unvaccinated customers

Other (please specify)

Question Title

* 10. Looking ahead what concerns do you have for your business and working environments over the next six months? Check all that apply.

Potential recession

Decreased construction starts

Continued challenges finding qualified employees

Increased regulations

Increased cost of doing business (safety equipment, materials, insurance)

Increased risk (safety, health, lawsuits)

Continued need for social distancing

Cash Flow

Financing

Other (please specify)

Question Title

* 11. What additional resources can PHCC provide to assist your business and employees?

Question Title

* 12. All respondents providing contact information will be entered in a drawing for a free registration to PHCCCONNECT2021, to be held Oct. 20-22 in Kansas City, MO.

Name

Company/Organization

State/Province

Email Address