1. OAK ID Badging Survey


* 1. Do you currently, or have you ever had a badge from another Airport? If so, how did the badging experience at OAK compare to other airport(s)?

* 2. Did the timeframe for completing the badging process meet your expectations?

* 3. How would you rate the ID Badging Office in the following areas:

  Poor Fair Good Excellent N/A
Badging Staff Knowledge
Fingerprinting Services
Key Request Services

* 5. Were you able to make appointments at times that were convenient for you?

* 6. Was information on the Airport's ID Badging Office website (http://www.flyoakland.com/tenant_id_badge.shtml) helpful in completing the badging process?

* 7. How would you rate the Computer-Based Training System in the following areas:

  Poor Fair Good Excellent N/A
Ease of Use
Presentation of information
Quality of instruction
Applicability to job
Availability of Computers

* 8. Even if unable to receive a badge, did ID Badging Office staff treat you in a courteous manner and were they able to guide you through the badging process?

* 9. How can the Airport ID Badging Office improve its services?

* 10. If you wish to be eligible for our random prize drawing, please enter the following information. Information collected will only be used for purposes of the prize drawing and supplying this information is optional.