Public libraries in New Zealand have an important role to play in the promotion of digital inclusion, especially for people with restricted access to networked technologies, or those lacking skills and knowledge about the digital world. Digital inclusion occurs when people are able to “participate in, contribute to, and benefit from the digital world” (Dept of Internal Affairs, 2019).

We are a group of researchers from the Massey University Centre for Equity through Education. We are working in partnership with PLNZ to research the role of public libraries in ensuring that everyone in New Zealand has access, opportunities and skills to use digital technologies. The research is supported by LIANZA and is funded by InternetNZ. Further information about the project can be found in the following blog post.

The goal of this national survey is to find out how library staff promote digital inclusion. You will be asked about the types of digital activities you help library users with.

Confidentiality: You will not be asked for your name in this survey. All of your responses will be completely anonymous. The data from the survey will be combined together and reported to InternetNZ. The findings will be shared with Public Libraries New Zealand to provide an evidence-based approach to support their strategic planning.

Completing this survey: This survey should take about 20 minutes to complete. Completing the survey implies your consent to participate in the research. You may decline to answer any particular question simply by leaving it blank.

The survey has been set so that more than one person can make a response from the same computer. That means you won’t be able to re-enter the survey once you have exited it, so please make sure you finish all your answers in one session.

Research team: This research is being conducted by Dr Maggie Hartnett, Associate Professor Mandia Mentis, Associate Professor Alison Kearney, Dr Lucila Carvalho, and Dr Philippa Butler.

: If you have any questions about the research or about this survey, please contact Maggie Hartnett, at


This project has been evaluated by peer review and judged to be low risk. Consequently it has not been reviewed by one of the University's Human Ethics Committees. The researcher(s) named in this document are responsible for the ethical conduct of this research. If you have any concerns about the conduct of this research that you want to raise with someone other than the researcher(s), please contact Professor Craig Johnson, Director (Research Ethics), email