* 1. How often do you use social media for customer service?

* 2. How convenient is it to use social media for your customer service needs?

* 3. How long did it take for us to respond to your initial social media post?

* 4. Compared to our competitors, is our social media service quality better, worse, or about the same?

* 5. How well did our social media team answer your question or solve your problem?

* 6. Overall, how responsive have we been to your questions or concerns?

* 7. Do you have any other comments, questions or concerns?