How often do you use social media for customer service?

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* 1. How often do you use social media for customer service?

How convenient is it to use social media for your customer service needs?

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* 2. How convenient is it to use social media for your customer service needs?

How long did it take for us to respond to your initial social media post?

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* 3. How long did it take for us to respond to your initial social media post?

Compared to our competitors, is our social media service quality better, worse, or about the same?

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* 4. Compared to our competitors, is our social media service quality better, worse, or about the same?

How well did our social media team answer your question or solve your problem?

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* 5. How well did our social media team answer your question or solve your problem?

Overall, how responsive have we been to your questions or concerns?

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* 6. Overall, how responsive have we been to your questions or concerns?

Do you have any other comments, questions or concerns?

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* 7. Do you have any other comments, questions or concerns?

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