Customer Survey Torque Industries Customer Survey * 1. Our Performance Exceeds Expectations Very Satisfied Satisfied Improvements required Unacceptable General Communication General Communication Exceeds Expectations General Communication Very Satisfied General Communication Satisfied General Communication Improvements required General Communication Unacceptable Quote/Order Processing Quote/Order Processing Exceeds Expectations Quote/Order Processing Very Satisfied Quote/Order Processing Satisfied Quote/Order Processing Improvements required Quote/Order Processing Unacceptable Cost Cost Exceeds Expectations Cost Very Satisfied Cost Satisfied Cost Improvements required Cost Unacceptable On-time delivery On-time delivery Exceeds Expectations On-time delivery Very Satisfied On-time delivery Satisfied On-time delivery Improvements required On-time delivery Unacceptable Product quality Product quality Exceeds Expectations Product quality Very Satisfied Product quality Satisfied Product quality Improvements required Product quality Unacceptable On-site service On-site service Exceeds Expectations On-site service Very Satisfied On-site service Satisfied On-site service Improvements required On-site service Unacceptable Managing complaints and problems Managing complaints and problems Exceeds Expectations Managing complaints and problems Very Satisfied Managing complaints and problems Satisfied Managing complaints and problems Improvements required Managing complaints and problems Unacceptable Customer service Customer service Exceeds Expectations Customer service Very Satisfied Customer service Satisfied Customer service Improvements required Customer service Unacceptable Overall service compared to others Overall service compared to others Exceeds Expectations Overall service compared to others Very Satisfied Overall service compared to others Satisfied Overall service compared to others Improvements required Overall service compared to others Unacceptable * 2. Are there any ways we can improve our service to you? * 3. Do you have any other comments, questions, or concerns? * 4. Contact Information (optional) Name Company Position Email Address Phone Number * 5. Would you like us to contact you regarding this feedback? Yes No Done