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* 1. Do you typically fly for business, personal reasons, or some other reason?

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* 2. Do you usually book flights directly from an airline website, through an online travel discount site (e.g., Skyscanner, Kayak, Expedia, etc.), or some other way?

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* 3. About how many times do you typically fly each year?

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* 4. Do you participate in an airline rewards program?

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* 5. How often do you pay an additional fee to choose your own seat on the plane?

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* 6. Whats your favorite website to book a flight from?

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* 7. When was the last time you visited an airline website or app?

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* 8. Why did you visit the airline website or app that day? What were you trying to do?
E.g., check prices, book a flight, check-in, etc...

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* 9. Were you able to complete your task that day?

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* 10. What would you change about the website or app you were using? 

What improvements would you like to see?

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