Service, Support, and the Buying Decision

What do you look for in a a technology provider?

If you're a General Counsel, VP, Attorney, Legal Operations or Claims Professional, help us better understand the role of customer experience on your technology buying decision.

Let us know in this short survey. It takes less than 2 minutes, promise.

To thank you for participating, you will receive an advanced copy of the results for free.

Even better, a $10 donation to Hurricane Michael Relief efforts will be made to the American Red Cross with every response.

Question Title

* 1. How important is a technology provider’s complete suite of services (e.g., implementation, customer support, and customer advocacy programs) to your tech buying decision?

Unimportant

Of Little Importance

Moderately Important

Important

Very Important

Question Title

* 2. How important are the following items offered by a tech provider to your buying decision?

	Unimportant	Of Little Importance	Moderately Important	Important	Very Important
Implementation Services	Implementation Services Unimportant	Implementation Services Of Little Importance	Implementation Services Moderately Important	Implementation Services Important	Implementation Services Very Important
Customer Support	Customer Support Unimportant	Customer Support Of Little Importance	Customer Support Moderately Important	Customer Support Important	Customer Support Very Important
Account Management	Account Management Unimportant	Account Management Of Little Importance	Account Management Moderately Important	Account Management Important	Account Management Very Important
Training	Training Unimportant	Training Of Little Importance	Training Moderately Important	Training Important	Training Very Important
User Groups	User Groups Unimportant	User Groups Of Little Importance	User Groups Moderately Important	User Groups Important	User Groups Very Important
Peer Networking	Peer Networking Unimportant	Peer Networking Of Little Importance	Peer Networking Moderately Important	Peer Networking Important	Peer Networking Very Important
Executive Advisors	Executive Advisors Unimportant	Executive Advisors Of Little Importance	Executive Advisors Moderately Important	Executive Advisors Important	Executive Advisors Very Important
Managed Services	Managed Services Unimportant	Managed Services Of Little Importance	Managed Services Moderately Important	Managed Services Important	Managed Services Very Important

Question Title

* 3. Do you believe a company’s customer experience reputation is an important factor in your tech buying decision?

Strongly Disagree

Disagree

Undecided

Agree

Strongly Agree

Question Title

* 4. Have you or your company ever abandoned a technology investment and looked for another provider due to poor customer experience?

Yes

Question Title

* 5. How important is your customer experience with a technology provider in determining whether to act as a customer advocate for that company?

Unimportant

Of Little Importance

Moderately Important

Important

Very Important

Question Title

* 6. Enter your information to receive survey results!

Name

Company

Email Address