In order to continually monitor and improve the service we provide we would value your opinion as to how satisfied you are with the service you received. Any answers you provide will be treated confidentially. All completed responses will be directed to our Freedom of Information email account and all responses will be evaluated with a view to improving the service we provide.

Please do not use this survey to make a complaint. If you wish to do so please contact us from the contact details provided in our correspondence.

Thank you for taking the time to help us improve.

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* 1. Please enter your FOI reference number e.g. FRE001-1213-001

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* 2. Please rate the overall quality of service our Trust provided regarding your FOI request

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* 3. Please rate the degree to which you felt our response answered your request

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* 4. Please rate the ease with which our response could be understood

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* 5. If any of the information was withheld, were you told the reason(s) for that and which exemptions under the Freedom of Information Act had been applied?

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* 6. Did you receive the information within the 20 working day deadline?

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* 7. Did you try to find the information first on our Trust Website perhaps in our Publication Scheme or on the FOI page or anywhere else?

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* 8. Were you given information about how to request a review or complain to the Trust and the Information Commissioner?

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* 9. Is there anything we could have done to improve the service provided? Please also feel free to write any further comments.

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