Exit this survey Response Survey 1. Default Section Question Title * 1. Congratulations on your new home! We can't thank you enough for ordering your home inspection through Certainty. We are almost 18 years in business because of client's like yourself. We truly value your opinion & would love to hear your feedback to make our family business even better.Please provide your name, email address and the property address so we can provide quality assurance on your home inspection. Question Title * 2. How did you find our services? I'm a previous client Referred by previous client/friend Realtor Lender, Attorney, Insurance Agent Instagram Internet search Facebook You Tube BBB Other Other (please specify) Question Title * 3. Please click on your inspectors name Austin Chris William Question Title * 4. Please tell us about the inspectors professionalism regarding this property. Very pleased, he was very friendly, knowledgable & professional, providing a very detailed inspection and report. Average Not impressed by him Question Title * 5. Please tell us about our report writing: Exactly what we need. Loved the detailed report & videos & it was easy to read Better than most, but could be better I didn't like your style of report writing. I found it hard to understand Question Title * 6. Overall how satisfied are you with your inspection Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 7. Was your inspector on time? Yes No Question Title * 8. Once you paid for the inspection, did you receive your report within 24 hours from the time the inspection ended. I received it right away within a few hours I received it that night before going to bed I received it the next morning I never received it even though I paid & signed the agreement I never received it my email was wrong Question Title * 9. Please leave us a review based on your overall experience of your home inspection. Question Title * 10. How was our customer service when answering the phone? Great she was very informative. She told me about the email I would receive, the FREE warranties you offer, and the videos I would get. Good, I wouldn have liked her to be more informative It was alright but couldn't have been better Dissatisfied with your customer service Done
